US Shift Time: 8:00 am CST to 5:00 pm CST We are looking for a passionate Customer Support Executive to deliver exceptional service and ensure a positive experience for our customers. This role requires strong communication skills, problem-solving ability, and a customer-first mindset. Key Responsibilities Respond to customer inquiries via multiple channels (email, phone, chat) promptly and professionally. Understand customer needs and provide accurate solutions using knowledge base resources. Follow up on unresolved issues, escalate when necessary, and ensure timely resolution. Maintain accurate records of customer interactions and feedback. Collaborate with internal teams to improve customer experience. Required Skills & Qualifications Experience: 2+ years in a customer-facing role within a dynamic organization. Customer Service Skills: Active listening, empathy, problem-solving, and decision-making. Communication: Fluency in English (spoken and written), strong grammar and spelling. Technical Skills: Proficiency in MS Excel, Word, and Outlook. Ability to learn quickly, multitask, and manage time effectively. Initiative to follow up and ensure customer satisfaction. Accuracy in following instructions and processes.
Job Title
Customer Support Executive