About Enhub.aiJoin a high-growth startup founded by ex-Google & ex-Microsoft leaders. Enhub.ai is a premier Google Cloud Partner dedicated to accelerating digital transformation through AI-driven cloud solutions. We don’t just manage infrastructure; we solve complex data problems and embed AI into the DNA of modern businesses.Headquartered in Bangalore, we are building a world-class, diverse team where innovation meets operational excellence. If you are passionate about Google Cloud (GCP) and looking to build a career at the intersection of Cloud Ops and AI, Enhub.ai is your next home.The RoleAs a Cloud Support Engineer, you will be the backbone of our customer success. You will manage and optimize sophisticated cloud environments, primarily on Google Cloud Platform (GCP). This isn't just a "ticketing" role—you will be troubleshooting microservices, managing Kubernetes clusters, and ensuring the security of AI-integrated workloads.Key ResponsibilitiesIncident Management: Drive end-to-end resolution of technical issues, providing the First Meaningful Response (FMR) and maintaining strict adherence to SLAs/SLOs.Cloud Operations: Monitor, troubleshoot, and optimize cloud infrastructure (Compute Engine, GKE, Cloud SQL).System Administration: Manage Linux-based environments, including log analysis, networking, and permissions.Security & Compliance: Implement and audit Cloud Security fundamentals, including IAM, firewall rules, and VPC configurations.Automation: Utilize Python or Bash to automate repetitive tasks and improve system observability.Collaboration: Work within ITSM frameworks (Jira/ServiceNow) to manage Changes, Problems, and Service Requests in a 24/7 shift model.Qualifications & Skills Experience: 1–3 years in a Cloud Support, SRE, or Technical Support role (GCP, AWS, or Azure).Google Cloud: Strong familiarity with GCP Services (VPC, IAM, GCS, Pub/Sub).Containers: Hands-on knowledge of Docker and Kubernetes (GKE).OS/Scripting: Proficiency in Linux/Unix administration and scripting (Bash or Python).Databases: Exposure to SQL (PostgreSQL/MySQL) and NoSQL (MongoDB).ITSM Tools: Experience with Jira Service Management, Zendesk, or ServiceNow.Soft Skills: Exceptional communication skills and a "Customer-First" mindset.Why Join Enhub.ai?Work with the Best: Direct mentorship from industry veterans (ex-Googlers).Cutting Edge: Early exposure to Generative AI implementation projects.Growth: Rapid career progression in a flat startup hierarchy.
Job Title
Cloud Support Engineer