Job Title

Company DescriptionMarmin.ai, an AJMS Group entity, is a cutting-edge e-invoicing platform designed to enable seamless compliance with e-invoicing regulations across regions such as the UAE, KSA, Malaysia, Singapore, and India. With a focus on speed, scale, and simplicity, Marmin integrates easily with ERP, POS, and accounting systems for real-time invoice processing. Trusted by global leaders such as Lenovo and Hitachi, Marmin ensures secure and automated large-scale invoice management with regional compliance. Our mission is to simplify tax compliance through automation, reduce errors, and help businesses focus on growth while we manage complexities.Role DescriptionIn this role, you will be responsible for providing timely, accurate, and professional technical assistance, ensuring our customers have a successful experience with our platform. You will bridge the gap between our users and our engineering team by diagnosing complex product issues and advocating for customer needs.Key ResponsibilitiesTechnical Troubleshooting: Diagnose and resolve basic to complex product issues, providing clear, step-by-step technical guidance.Incident Management: Document and track problems in CRM systems to ensure timely resolution and follow-up.Knowledge Management: Contribute to the technical Knowledge Base by creating help articles and FAQs.Escalation & Feedback: Identify recurring trends and escalate high-priority technical issues to Tier 2 Support or Engineering.Required QualificationsExperience: 2+ years in Technical Support, Help Desk, or a similar customer-facing role.Technical Aptitude: Strong ability to learn new software and explain complex technical concepts to non-technical users.Tools: Proficiency with CRM and ticketing systems such as Zendesk, Salesforce, or Freshdesk.Communication: Exceptional written and verbal English skills.