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About CloudLabs:CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.With offices in the US, Canada, & India and with the team of 200+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.Please write & follow us here:Website: LinkedIn: CloudLabs IncEmail us: info@What we offer:We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.Flexible remote work.Competitive pay package.Attractive policy, medical insurance benefits, industry leading training.Opportunity to work remotely is available.Experience Required: 5–10 years of hands-on ServiceNow development experience.Job Location: IndiaJob Type: RemoteQualifications:Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.5–10 years of hands-on ServiceNow development experience.Minimum of two full end‑to‑end implementations of the ServiceNow Alumni Service Center/Alumni Service Hub module.Strong expertise in HRSD, Service Portal development, scripting (JavaScript, Glide API), and workflow automation.Strong JavaScript, HTML, CSS, and AngularJS/ServiceNow UI framework skills.Experience with REST/SOAP integrations, IntegrationHub, and scoped application development.Strong analytical and problem‑solving skills with the ability to interpret complex technical requirements.Excellent communication and interpersonal skills, with the ability to collaborate effectively with HR, IT, and business stakeholders at all levels.Preferred Skills:Knowledge of Performance Analytics, reporting, or dashboard creation in ServiceNow.Familiarity with HR compliance, data privacy practices, and lifecycle event management.Experience supporting ITGC, audit, or governance-related initiatives.Working understanding of Agile/Scrum methodologies and cross‑functional project delivery.Ability to troubleshoot complex platform issues and recommend optimization opportunities.Strong documentation skills, including functional specs, technical specs, and process workflows.ServiceNow certifications such as CSA, HRSD Implementation Specialist, or CAD (preferred but not required).Job Description:We are seeking an experienced ServiceNow Developer with 5–10 years of platform development experience and hands‑on, end‑to‑end implementation expertise in the Alumni Service Center/Alumni Service Hub module. The ideal candidate will lead configuration, custom development, workflow design, integrations, and solution delivery within the Alumni Service Center, working closely with HR and IT stakeholders to drive seamless alumni lifecycle processes. This role requires deep technical knowledge, strong HRSD experience, and the ability to translate business needs into scalable, compliant, and high‑performing ServiceNow solutions.Duties and Responsibilities:Lead or support full lifecycle implementations of the ServiceNow Alumni Service Center/Hub—including design, development, testing, deployment, and post‑go‑live support.Collaborate with HR and business teams to define alumni processes and deliver intuitive, modern user experiences across the platform.Configure and customize Service Portal elements such as widgets, UI pages, themes, and module components tailored to alumni services.Develop client/server-side scripts, business rules, UI policies, catalog items, record producers, and advanced workflows to support alumni operations.Build and maintain REST/SOAP integrations and leverage IntegrationHub to automate workflows and ensure seamless data orchestration.Troubleshoot and resolve production issues related to alumni service flows, Service Portal functionality, and platform integrations while ensuring performance and security.Conduct requirement‑gathering sessions, document technical solutions, provide demos, and act as a trusted advisor to HR, IT, and cross‑functional stakeholders.