Job Title

We’re looking for someone who enjoys solving real customer problems, understands technical products deeply, and takes full ownership of issues from first report to resolution. If you like working close to customers while staying hands-on with APIs and SaaS systems, this role is for you.This role is open only for candidates with at least 1 year of experience in technical support, technical customer success, solutions engineering, or a similar customer-facing technical role.About Truto:Integration infrastructure for fast-moving teams, helping companies like Sprinto and Spendflo build hundreds of customer-facing native integrations in just days. Our Unified and Proxy API covers 30+ categories of SaaS apps, making integration development a breeze. What we’re looking for:End-to-end ownership of customer issues, from first report to final resolutionGood understanding of HTTP APIs, authentication methods (OAuth, API keys), pagination, rate limits, and common integration failure modesAbility to inspect logs, API requests and responses, reproduce issues, and isolate root causes before escalatingGood judgment around prioritizing issues based on urgency, customer impact, and business contextClear communication with both customers and internal teamsIdeal candidate traits:Customer-obsessed and focused on outcomes, not ticket closuresComfortable scheduling follow-ups, tracking open issues, and keeping stakeholders informedIndependent operator who prefers autonomy over micromanagementCalm under pressure during escalations or production issuesOpen to working some Saturdays when critical customer launches or issues demand itTechnical skills we value:Experience supporting or debugging API-based SaaS productsFamiliarity with OAuth 2.0, refresh tokens, and permission scopesAbility to read and reason about JSON payloads, logs, and error codesWorking knowledge of JavaScript or TypeScript for basic debugging or issue reproductionWhy join Truto:Work closely with experienced integration and platform engineersExposure to a wide range of real-world SaaS APIs and edge casesClear growth paths into Technical CSM, Solutions Engineer, or Product OpsDirect collaboration with founders and real ownership from day oneHow to fast-track your application: If you’ve read this far, congrats, you’ve found the bounty. Send your resumé and answers to the questions below to you supported customers on API or SaaS integration issues before? What were the most common problems you handled?A customer reports that their OAuth connection “randomly stops working after a few hours.” How would you approach debugging this?When multiple customers report issues at the same time, how do you decide what to work on first?Share one example where you owned a customer issue end-to-end, from first report to resolution.If you enjoy owning problems, working close to customers, and solving real technical challenges, we’d love to hear from you.