Job Title

Role Description• Analyze business processes and workflows to identify gaps, improvements, and automation opportunities.• Conduct structured requirement workshops with business stakeholders and document BRDs, FRDs, user stories, and acceptance criteria.• Translate business needs into technical specifications and system design inputs.• Work closely with development, QA, and product teams to ensure solutions meet business expectations.• Support production issues through SQL-based troubleshooting and impact analysis.• Develop and maintain process flows, requirement documents, and user guides.• Act as a liaison between business teams and technical teams for smooth communication and delivery.Critical to Quality Parameters (CTQs)SkillsThings to Check During InterviewSkill Proficiency LevelMust Have / Good to HaveBusiness Analysis• Understanding of business processes• Ability to map workflows and identify improvements• Clarity in requirement articulationLevel 3–4Must HaveRequirements Gathering• Experience conducting requirement workshops• Ability to write user stories & acceptance criteria• Converts business inputs into structured requirementsLevel 3–4Must HaveTechnical Specifications & System Understanding• Ability to translate business needs into technical specs• Understanding of systems, integrations, APIs• Strong grasp of functional designLevel 3–4Must HaveSQL & Data Analysis• Hands-on SQL• Able to validate and troubleshoot data issues• Supports root-cause analysisLevel 3–4Must HaveAgile & Project Management Tools• Experience in JIRA, Confluence, ADO• Comfortable with Agile ceremonies• Manages backlogs and sprint boardsLevel 3–4Must HaveBPMN / Process Modeling• Creates process diagrams, workflows, swimlanes• Can represent business flows visuallyLevel 2–3Good to HaveAPI & Integration Understanding• Understanding JSON/XML• Familiar with data mapping & API behavior• Works with dev teams on integration requirementsLevel 3–4Good to HaveFinTech / Financial Services Domain• Familiarity with payments, banking workflows• Understanding of compliance and financial processesLevel 2–3Good to HaveSoft SkillsSoft SkillDescriptionSkill Proficiency LevelProblem-Solving & Analytical ThinkingQuickly analyzes issues, identifies root causes, and proposes practical solutions.Level 3–4Collaboration & CommunicationWorks well with cross-functional teams; communicates requirements and issues clearly.- Level 3–4