Job Title

Dear Candidate,We have a requirement for Shipping Manager for Isha Life, the work location will be Coimbatore. Please find below the details:Job Responsibilities:E-commerce Shipping (Primary)- Oversee forward shipments to ensure timely pickups and deliveries. - Monitor daily shipment movement and resolve escalations such as delays, misroutes, and TAT breaches. - Review NDR cases daily and work with Customer Support to improve successful delivery rates. - Track RTO and return shipments, ensure closure and minimise losses.Courier Partner & Vendor Management- Handle escalations with courier partners for false attempts, delivery issues, damaged/lost shipments, and claims. - Conduct regular reviews on performance, cost, TAT adherence, and pickup quality. - Maintain serviceability, pincode mapping, and allocation logic on the logistics platform.Shipping Tools & Allocation Logic- Manage logistics systems (Shiprocket Direct / Eshipz / others). - Optimise courier allocation rules for cost, TAT, and reliability. - Coordinate with tech/ERP teams for sync issues and improvements.B2B & Export Shipping (Smaller but important part)- Coordinate B2B/wholesale shipments with warehouse and transporters. - Ensure documentation, packaging, and dispatch timelines are met. - Support export shipments as the function grows.Costing & Analysis- Analyse courier bills, freight costs, weight discrepancies, and claims. - Suggest cost optimisations without compromising service quality.Team Leadership- Supervise a shipping team of 3–4 members executing daily tasks. - Ensure SOP adherence, training, task allocation, and performance tracking.Reporting- Maintain daily/weekly reports on: - Delivery performance - NDR/RTO status - Courier scorecards - Cost metrics - Exception shipmentsSkills/Competencies Required- Strong hands-on experience in e-commerce shipping operations. - Solid knowledge of NDR/RTO workflows and courier operations. - Experience managing courier partners and resolving escalations. - Good understanding of logistics tools, ERPs, and order flow. - Proficiency in MS Office & Google Workspace; strong spreadsheet/reporting skills. - Team management capability with disciplined follow-up and communication.Interested candidates please forward your resume to priya.rajan@Regards,Priya Rajan