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CLIENT ENGAGEMENT ASSOCIATE/CONSULTANT - RESONATE CXAre you someone who thrives on building meaningful client relationships and loves technology and creating real business impact?Would you like to be part of a fast-growing Australian SaaS company that’s redefininghow organizations listen to and act on customer feedback?At Resonate, we’re on a mission to build the world’s most powerful Customer Experience (CX) platform — one that helps brands truly connect with their customers and employees.Our platform brings together AI-driven insights, automation, and analytics to empower organizations to deliver exceptional experiences at every touchpoint.As we continue to grow, we’re looking for a Client Engagement Associate/ Consultant in India to help us scale our success — someone who’s equal parts consultant, problem solver, and relationship builder.ABOUT RESONATEWe’re looking for a proactive and relationship-driven professional to join our team as a Client Engagement Associate/Consultant.In this role, you’ll partner closely with clients across the globe to help them get the most value from our platform — driving adoption, engagement, and long-term success.This position combines elements of consulting, account management, and customer experience, making it ideal for someone who enjoys solving business problems, building trusted relationships, and working in a fast-paced SaaS environment.WHAT YOU’LL DO- Build strong, consultative relationships with clients to understand their business goals and challenges. - Lead onboarding and training sessions to ensure smooth implementation and early success. - Monitor customer usage and proactively engage clients to improve adoption and ROI. - Develop tailored engagement plans that align with each customer’s objectives. - Manage renewals and identify opportunities for upselling and account growth. - Collaborate with Marketing, Product, and Implementation teams to share customer insights and drive better outcomes. - Act as the voice of the customer, providing strategic recommendations to enhance satisfaction and retention.WHAT YOU'LL BRING- 2–4 years of experience in Customer Success, Account Management, Client - Servicing, or Consulting — ideally within a SaaS, digital, or tech environment. - A consultative mindset — you ask the right questions, uncover needs, and craft practical solutions. - Excellent communication and relationship-building skills. - A proactive, outcome-oriented approach — you take ownership and drive results. - Comfort working in a fast-paced, collaborative setup with global stakeholders. - A genuine interest in technology and helping businesses succeed through better customer experiences.WHY JOIN US- Be part of a global team redefining Customer Experience for some of the biggest brands. - Get hands-on with cutting-edge CX tech and see the real impact of your work. - Enjoy a flexible, people-first culture that values creativity, learning, and ownership. - Fun team events, engaging virtual activities, and plenty of opportunities to grow your skills. - The chance to work alongside passionate professionals who love what they do — and have fun doing it!WORKING STYLE & BENEFITS (INDIA)Hours: 8:00 AM to 4:00 PM ISTSetup: Onsite work from the Kochi office; occasional travel for events.Compensation: Competitive CTC + performance bonus (demo, lead and pipeline KPIs)Perks: Modern MarTech stack, high-velocity growth environment, annual visit to Head Office, the freedom to be 100% yourself