Job Title

Growth Consultant – Customer Success / SaaSLocation: Mumbai/DelhiEmployment Type: Full-time | On-siteCompensation: Compensation: 9 LPA-10 LPA (10% Variable) (Including PF and PGDM monthly fees of ₹6,666)Eligibility Criteria- This role is only for graduates (postgraduate candidates should not apply). - You must have exceptional spoken and written English communication skills. - Pursuing the PGDM program along with this job is mandatory and non-negotiable.About the role:Passionate about customer obsession? So are we. At Bizom, we’re looking for hard-working, high-energy, and innovative Growth Consultants who enjoy rolling up their sleeves to solve customer challenges and work closely with enterprise clients.You’ll be part of a team dedicated to delivering outstanding customer experiences, driving adoption, and helping customers succeed with Bizom, our leading SaaS / cloud-based supply chain automation platform for the FMCG industry.Roles & Responsibilities:- Handle end-to-end implementation of Bizom for FMCG enterprise customers. - Understand software architecture and configure the product to match customer requirements. - Work with master data, assist with service requests, and troubleshoot data-related issues. - Manage client interactions and communicate customer requirements to internal teams. - Coordinate with stakeholders and provide technical assistance within defined SLAs. - Help customers generate reports and provide deep expertise on product usage. - Document customer requirements and obtain formal sign-offs. - Perform quality checks on deliverables and conduct UAT, ensuring client approval. - Drive user adoption post go-live and share regular updates with customers.Requirements:- Excellent verbal and written communication with strong documentation skills. - Computer- and mobile-savvy with working knowledge of MS Excel. - Understanding of the FMCG business model. - Willingness to work in a high-pressure, fast-growing startup environment. - Experience in SaaS product onboarding and support is a strong advantage.What It’s Like Working with the Customer Success Team:- Work with ambitious, result-oriented teams across the globe. - Own and develop your own strategies and drive outcomes independently. - Be a key consultant for Fortune 500 and enterprise clients. - Gain deep expertise by becoming a vertical specialist. - Drive real business impact by helping customers transition to mobile-first technologies.Why us:- People-first culture built on trust, ownership, and collaboration. - Freedom to experiment, fail, learn, and grow. - Strong belief in collective success and shared accountability. - Open culture with easy access to leaders, mentors, and peers. - Courage to speak up, do the right thing, and serve customers with integrity.What you will get:- A workplace that believes work should be fun and meaningful. - Freedom to design and shape your own role. - High ownership with strong support systems. - A clear path to grow into a leader. - Wellness initiatives, fitness activities, and regular health sessions. - Fresh meals every day at our in-house cafeteria.What you won't get:- No punch-in / punch-out culture. - No spoon-feeding — ownership is expected. - No micromanagement — outcomes matter more than hours.Please feel free to share your resume at