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Role: SAP CS ConsultantExperience: 8+ YearsLocation: BengaluruJob Description:Key ResponsibilitiesImplementation & ConfigurationConfigure SAP CS module including Service Orders, Notifications, Warranties, and Contracts.Set up integration with related modules (SD, MM, FI, PM).Define organizational structures for Customer Service processes.Customize pricing, billing, and resource-related billing for service orders.Business Process DesignAnalyze client requirements and design end-to-end Customer Service processes.Map business processes to SAP CS functionalities.Prepare functional specifications for custom developments.Integration & InterfacesEnsure seamless integration with SAP SD (Sales & Distribution), MM (Materials Management), and FI (Finance).Master Data ManagementMaintain customer master, material master, and equipment master data.Configure serial number management and warranty tracking.Service ManagementImplement Service Contracts, Service Orders, and Service Notifications.Configure resource-related billing and settlement processes.Handle warranty claims and returns management.Testing & DocumentationPrepare test scripts and conduct unit, integration, and UAT testing.Document configurations, processes, and user manuals.Support & Service Orders, Notifications, Contracts, Warranties.Familiarity with pricing, billing, and resource-related billing.Good understanding of SAP SD, MM, FI integration.Ability to write functional specifications and coordinate with ABAP team.Excellent communication and client-facing skills. Preferred SkillsExposure to S/4HANA Service Management.Knowledge of Fiori apps related to Customer Service.Experience in Implementation projects or system upgrades.Experience in Advance Return ManagementTrainingProvide post-implementation support and resolve issues.Conduct end-user training and workshops.Required Skills:Strong knowledge of SAP CS module and its integration points