Job Title

Job OverviewWe are seeking a technically strong and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and long-term value realization of technology solutions. This role bridges customers, product, engineering, and support teams to drive customer satisfaction, retention, and growth.Key Responsibilities- Own and manage the end-to-end customer lifecycle from onboarding to renewal. - Act as the primary technical point of contact for assigned customers. - Drive product adoption and ensure customers achieve desired business outcomes. - Conduct technical onboarding, training sessions, and product walkthroughs. - Understand customer use cases and provide best-practice guidance. - Identify risks, manage escalations, and drive issue resolution with internal teams. - Collaborate with product and engineering teams to relay customer feedback. - Track customer health metrics and prepare regular success reports. - Support upsell and cross-sell opportunities in partnership with sales teams. - Ensure high levels of customer satisfaction, retention, and advocacy.Required Skills & Qualifications- Bachelor’s degree in Engineering, Computer Science, or a related field. - 3+ years of experience in Customer Success, Technical Account Management, or similar roles. - Strong technical understanding of SaaS platforms, APIs, and integrations. - Experience with cloud platforms such as AWS, Azure, or Google Cloud. - Ability to translate technical concepts into clear business value. - Strong communication, presentation, and stakeholder management skills. - Proven experience managing enterprise or mid-market customers.Tools & Technologies (Preferred)- CRM & CS Tools: Salesforce, Gainsight, Zendesk - Cloud Platforms: AWS, Azure, Google Cloud - APIs & Integrations: REST, Webhooks - Analytics & Reporting: Excel, Power BI, Looker - Collaboration Tools: Slack, Microsoft TeamsCertifications (Nice to Have)- Customer Success certifications (Gainsight, Success HACKER) - Cloud certifications (AWS / Azure Fundamentals or Associate) - ITIL or Service Management certificationsWhat We Offer- Competitive compensation and performance based incentives - Opportunity to work closely with technical and product teams - Career growth in customer success and account leadership - Collaborative and customer-first work culture