Job Title

Company: LENSCORP AI PRIVATE LIMITED (LENS Corporation)Location: Gurugram / HybridExperience: 1–4 years (flexible for strong candidates)About LENSLENS Corporation is an AI, Computer Vision, and Biometrics company building enterprise-grade platforms deployed across government, defence, infrastructure, smart cities, and large enterprises.Our platforms include:- LENS View – Enterprise Video Management System (VMS) - LENS View AI Video Analytics (ANPR, Crowd Analytics, Fire & Smoke, ITMS, Defence, School Safety) - LENS ICCC & SCADA – Integrated Command & Control platforms - LENS UNMS – Unified Network Management System - LENS SAFER (सफर) – Fleet Tracking, Visitor & Gatepass ManagementRole OverviewWe are looking for a Support Engineer (L1/L2) to support live deployments, internal teams, and enterprise clients across LENS platforms.This role is not a call-center support role.It requires technical understanding, ownership, and real-world problem solving in complex, deployed systems.Key ResponsibilitiesL1 Responsibilities – First Response & TriageAct as the first point of contact for:- Client issues - Deployment issues - Internal team queriesPerform initial checks related to:- Configuration - Permissions & roles - Network connectivity - Device status - Provide clear communication and updates to stakeholders.L2 Responsibilities – Technical TroubleshootingTroubleshoot issues related to:- VMS streaming & playback - AI analytics behavior - Alerts, dashboards, and workflows - Mobile app issues (basic level) - Analyze logs, configurations, and system behavior. - Reproduce issues and document them clearly for QA / Engineering escalation.Coordination & Escalation- Escalate confirmed bugs to QA with proper details. - Work with engineering teams during fixes and validations. - Support demos, pilots, and deployments when required.Required Skills & Experience- 1–4 years of experience in technical support, system support, or application support.Basic to intermediate understanding of:- Web applications - Networking fundamentals - Server-client architecture - Ability to read logs, follow workflows, and isolate issues. - Strong communication and documentation skills.Preferred (Good to Have)- Exposure to VMS, Surveillance, CCTV, AI systems, IoT, or GovTech platforms. - Experience supporting enterprise or infrastructure deployments. - Familiarity with Linux basics, APIs, or system monitoring tools.What This Role Is NOT- Not a call-center or ticket-only support role. - Not a non-technical customer service position. - Not a substitute for engineering.This role requires technical thinking and accountability.What We Offer- Work on live AI and infrastructure-scale platforms. - Exposure to real deployments and system behavior. - Clear growth path into Product Ops / Platform Ops / Technical Specialist roles. - Competitive compensation aligned with capability.