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Job descriptionPost: AGM Operations -MumbaiIndustry: Leading Parcel Service / LogisticsLocation: Coimbatore/ChennaiExperience: Minimum 8-12 years in Parcel Service -Operations in leading parcel service companies preferred.Role Overview:We are looking for a dynamic and result-oriented AGM Operations to lead and manage end-to-end operations across Tamil Nadu and Kerala. The candidate will be responsible for overseeing 400 franchise agents and 250 ground-level staff, ensuring smooth operations, driving business growth, and implementing process excellence across the region.Key Responsibilities:1. Operations Management- Oversee daily operational activities across multiple locations in west india. - Ensure efficient parcel movement, timely dispatch, delivery, and route optimization. - Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction. - Coordinate with hubs, branch offices, franchise agents, and ground staff.2. Franchise Network Management- Manage, support, and monitor 400+ franchise partners. - Ensure franchise adherence to operational guidelines and business performance targets. - Conduct regular meetings, audits, and service quality checks. - Support franchisee onboarding, training, and performance improvement.3. Team Handling & Staff Management- Lead and manage 250 ground-level employees including supervisors, field staff, and operations teams. - Plan workforce allocation, productivity improvement, and performance monitoring. - Provide training, motivation, and guidance to ensure operational excellence.4. Business Development & Revenue Growth- Drive business expansion initiatives across TN & Kerala. - Identify new business opportunities, partner development, and volume growth. - Work closely with senior management to achieve monthly and annual revenue targets. - Implement strategies to improve market share and customer base.5. Travel & Field Operations- Extensive travelling across Tamil Nadu & Kerala to monitor branches, franchises, and operational points. - Conduct field audits, client visits, and franchise reviews.6. MIS, Reporting & Compliance- Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue. - Ensure compliance with company policies, legal regulations, and safety standards. - Implement corrective actions to minimize operational losses or discrepancies.Key Skills Required:- Strong leadership and people management skills - Hands-on experience in logistics/courier/parcel operations - Excellent communication and franchise management abilities - Ability to work under pressure and handle large teams - Strong analytical and problem-solving skills - Willingness for intensive travel across west india - Target-driven with strong business acumenQualifications:- Any Graduate (MBA preferred) - Minimum 8 years of experience in parcel operations required. - Experience handling multi-location operations in TN & Kerala is a mustSalary:Maximum gross up to 14 LPARole: Zonal Sales Manager (B2B)Industry Type: Courier / LogisticsDepartment: Sales & Business DevelopmentEmployment Type: Full Time, PermanentRole Category: Enterprise & B2B SalesEducationPG: MBA/PGDM in Any Specialization