Job Title

Scope:- Provide 24x7 operational support for network data center components (Routers, Switches, Network Firewalls, Load Balancers, etc.) installation, management, monitoring, configuration and troubleshooting expertise inclusive of passive components. - To provide expertise for configuration, management and troubleshooting Security Infrastructure components like Network Firewalls/ IDS/ IPS/DDOS etc. - Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed.Technical Skills:- Strong knowledge of data center network technologies, including: ACI, Nexus Switches, Firewall and Load balancers - knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS), Load balancers and Web application firewalls. - Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same - Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc. - Expert level knowledge of IP addressing schemes (IPv4 & IPv6) - Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO. - Should have worked in Remote Management environment using tools.Responsibilities:- The key responsibilities are highlighted below. The candidate is - Monitor and maintain network health, availability, and performance using NMS tools like SolarWinds, PRTG, Zabbix, or Nagios. - Troubleshoot and resolve complex network issues related to routing, switching, firewalls, and load balancers. - Enforce security policies within the data center network, including firewall rules, VPN tunnels, and access controls. - Perform regular firmware updates, patches, and software upgrades on network devices. - Maintain updated network diagrams, standard operating procedures (SOPs), and configuration documents. - Assist in managing data center network security policies, including firewalls, VPNs, and access controls. - Execute new deployments, migrations, and capacity expansions across data centers. - Primary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out. - Expected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required). - Expected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements.Requirements:- Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.) - Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. - Exposure to technologies like Cisco ACI, FTD firewalls, load balancers - Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member. - Effective written and verbal communication for team collaboration and Strong troubleshooting and analytical skills. - Soft skills – Interpersonal relationship management, Time ManagementWho Can apply?- B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. - Experience of 2 to 4 Years in the field network operations, preferably in Data Centers, Large Enterprise Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc.