About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. Job Title: ServiceNow developer(CSM) Location: Pan India Work Mode: Hybrid Mode Experience: 6+ Years (5 years Relevant)Job Type: Contract to hire (C2H)Notice Period: - Immediate joiners.Mandatory Skills: ServiceNow Development, Customer Service Management(CSM),CMDB, JavaScript, CSS, XML, Client ScriptsAdditional Skills: Experience in Design configure and customize ServiceNow Customer Service Management CSM moduleMust have experience in the design and implementation of the modules belowO Customer Service Management CSM Case Management Knowledge Management Agent Workspace CSM Portal Agent Mobile App configuration AWA Playbook Dashboards etcO ITSMO Custom Service PortalExtensive experience across the ServiceNow core platform security performance and complianceExtensive experience in third party integration RESTSOAP Other methods Integration Hub and EbondingExperience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etcExperienced in collaborating with teams to understand their requirements and pain points translating them into functional specificationsConduct workshops and training sessions for end users to ensure successful adoption of the implemented solutionsPerform system testing troubleshooting and issue resolution during the implementation phaseCollaborate with technical teams to define integrations with other systems and applications ensuring seamless data flowProvide ongoing support to end users addressing their queries and issues related to the ServiceNow platform moduleDocument processes configurations and solutions to create comprehensive user guides and training materialsExcellent communication and interpersonal skills Strong ownership accountability and attention to detail in all work effortsPreferredProficient in ServiceNow CMDB Agent workspace and virtual assistantProficient in Implementation of ITSM moduleRelevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plusExceptional leadership problem- solving critical thinking and communication skills
Job Title
ServiceNow Developer(CSM)