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Job Title: Rehab Managertypes of rehabilitation services are offered at Continental Hospitals?We offer a wide range of rehabilitation services, including Neuro Rehabilitation, Orthopedic Rehabilitation, Sports Rehabilitation, Cardiac Rehabilitation, Oncology Rehabilitation, Geriatric Rehabilitation, Obstetric and Gynecological Rehabilitation, Pediatric Rehabilitation, and Pain Management.Experience: Minimum 8+ yearsIndustry: Rehabilitation / Rehab Center only (Mandatory)Location: [Specify Location]Reporting To: Hospital Administration / COOJob PurposeTo ensure efficient operations, high-quality rehabilitation care, and superior patient experience through effective leadership, empathetic engagement, and optimal utilization of resources in a specialized rehabilitation center.Key Result Areas (KRAs)KRA 1: Rehab Center Operations & Efficiency- Ensure smooth end-to-end operations of OP and IP rehabilitation services. - Maintain optimal patient flow, scheduling, and therapy utilization. - Achieve defined operational KPIs related to TAT, productivity, and service delivery.KRA 2: Patient Experience & Satisfaction- Deliver high levels of patient engagement through empathetic communication and counseling. - Address patient grievances promptly and effectively. - Achieve and sustain high patient satisfaction scores and repeat engagement.KRA 3: Clinical & Therapy Coordination- Ensure effective coordination with rehab physicians, therapists, and nursing teams. - Monitor adherence to rehabilitation protocols and care plans. - Support implementation and optimal use of advanced rehabilitation equipment and programs.KRA 4: Team Leadership & People Management- Lead and manage multidisciplinary rehab teams with clear roles, accountability, and performance goals. - Ensure proper staffing, training, and skill development. - Drive team engagement, productivity, and retention.KRA 5: Quality, Safety & Compliance- Ensure adherence to quality standards, safety protocols, and rehabilitation best practices. - Support NABH / quality audits and documentation. - Drive continuous improvement initiatives.KRA 6: Revenue, Utilization & MIS Reporting- Monitor revenue, package utilization, and therapy productivity. - Ensure accurate documentation and coordination with billing teams. - Prepare and present MIS, dashboards, and performance reports to management.KRA 7: Infrastructure & Equipment Management- Ensure effective utilization and upkeep of state-of-the-art rehabilitation infrastructure and equipment. - Coordinate preventive maintenance and safety checks with biomedical and facilities teams.Mandatory Requirements- Minimum 8+ years of experience in a dedicated rehabilitation center / similar setup - Exclusive background in the Rehabilitation industry - Proven experience in managing end-to-end rehab center operations