About Truworth WellnessTruworth Wellness is one of India’s most experienced corporate health-tech and wellbeing companies, partnering with leading enterprises to design and deliver integrated preventive care, diagnostics, primary care, and wellbeing programs at scale. With a strong technology backbone and nationwide delivery capabilities, we manage large-volume, multi-location health programs with a sharp focus on outcomes, quality, and operational excellence.Role OverviewWe are seeking a highly driven Process Head – Health Check Operations to lead and scale Truworth Wellness’s nationwide corporate health check and diagnostics operations. This is a critical leadership role responsible for building robust, tech-enabled, and scalable operational frameworks that can support large enterprise clients across India.The ideal candidate will bring a strong technology foundation (BTech/MTech) combined with deep, hands-on operations experience in managing corporate health checks, diagnostics, OPD, or allied wellness services. Experience in a health-tech company, diagnostics aggregator, or enterprise health check partner is strongly preferred.Key ResponsibilitiesOperational Leadership- Lead end-to-end operations for corporate health checks and diagnostic services across India. - Own operational SLAs, TATs, service quality metrics, and client satisfaction outcomes. - Design and implement scalable operating models for high-volume, multi-location corporate deployments.Cross-Functional Collaboration- Work closely with Technology, Product, Sales, Quality, and Client Success teams to ensure seamless service delivery. - Provide structured operational inputs for product enhancements, automation, and platform optimization.Team Leadership & Management- Build, mentor, and manage central and regional operations teams. - Define performance benchmarks, KPIs, and accountability frameworks. - Drive a culture of ownership, execution excellence, and continuous improvement.Client Management & Governance- Ensure smooth onboarding and rollout for large and complex corporate accounts. - Lead escalation management, root-cause analysis, and CAPA implementation. - Drive structured MIS, dashboards, and operational analytics for internal leadership and clients.Process Excellence & Continuous Improvement- Develop and institutionalize SOPs, compliance frameworks, QC protocols, and audit mechanisms. - Leverage technology to automate manual workflows and improve speed, accuracy, and efficiency. - Drive cost optimization initiatives without compromising service quality.Required Qualifications & Experience- BTech / MTech or equivalent technology degree (mandatory). - 7–12+ years of operations experience, preferably in one or more of the following: - Corporate health check operations - Health-tech or diagnostics aggregator environments - Enterprise wellness or preventive care programs - Proven experience managing large-scale, multi-city operations. - Strong analytical, process design, and problem-solving skills. - Excellent stakeholder management and communication abilities. - Comfortable operating in a fast-paced, high-ownership environment.Key Competencies- Operational leadership and execution excellence - Strong process orientation and analytical thinking - Deep understanding of diagnostics and health check workflows - Tech-driven mindset with exposure to dashboards, reporting systems, and API-led integrations - People leadership and team development - Strong client-first and outcome-driven mindset
Job Title
Process Head – Health Check Operations