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Job Title: State Data Center ExpertLocation: VijayawadaService Line- Government & Public SectorSub Service Line- Digital Government Advisory (DGA) Work Arrangement- Client Location, on-site >>About KPMG KPMG is a global network of professional services firms providing Audit, Tax, and Advisory services. We operate in 143 countries and territories and have over 265,000 people working in member firms around the world. At KPMG in India, we are committed to delivering high-quality services that help our clients navigate complex challenges and drive sustainable growth.>>About the Digital Government Advisory TeamKPMG India’s Digital Government Advisory (DGA) practice helps government bodies modernize public services through technology. It offers strategic consulting, digital architecture, and sector-specific solutions across areas like transport, water, justice, and finance. The team enables large-scale e-Governance, data analytics, and automation to improve efficiency and citizen experience.>>About the Role:The State Data Center Manager will oversee end-to-end operations of the State Data Center(s), ensuring high availability, security, and compliance for e-Governance applications and shared services. This role involves managing IT infrastructure, facilities, vendors, and service providers while driving operational excellence and meeting stringent SLAs.>>Key Responsibilities:1. Operations & Service ManagementManage 24×7 operations for compute, storage, networking, virtualization, backup/DR, and shared services (DNS, email, directory, monitoring).Lead NOC/SOC operations, incident/problem/change management, and RCA.Define and enforce SLAs/OLAs for hosted applications and infrastructure.Maintain CMDB, SOPs, runbooks, and operational dashboards.2. Infrastructure & CapacityPlan and optimize capacity for compute, storage, and network.Manage virtualization/hyperconverged platforms, container orchestration (Kubernetes), and hybrid cloud integration.Oversee DC facilities: power, cooling, fire suppression, access control, cabling, and rack planning.3. Security, Compliance & RiskImplement and monitor security controls (SIEM, endpoint protection, vulnerability management).Ensure compliance with ISO 27001, CERT-In advisories, and government IT security guidelines.Conduct risk assessments, BCP/DR drills, penetration tests, and manage audits.4. DR, Backup & High AvailabilityArchitect and manage backup policies and restore testing.Maintain DR sites, replication, and failover procedures; conduct periodic drills.5. Vendor & Contract ManagementGovern MSP/SI contracts, performance, and deliverables.Manage procurement lifecycle: RFPs, technical evaluations, acceptance testing, AMC/renewals.Coordinate with OEMs for support and migrations.6. Governance & Stakeholder ManagementAct as SPOC for departments hosting at the SDC.Prepare management reports on uptime, SLA adherence, incidents, and compliance.Drive technology refresh and continuous improvement initiatives.7. Documentation & Knowledge ManagementMaintain architecture diagrams, asset registers, and contract repositories.Ensure SOPs/runbooks are current; deliver training for L1/L2/L3 teams.>>Required Qualifications & Experience:Bachelor’s degree in Engineering/Technology/Computer Science; Master’s preferred. 10+ years of experience in data center or large-scale IT infrastructure operations; 3–5 years in managerial roles. Hands-on experience with: Servers (x86), SAN/NAS storage, enterprise networking (L2/L3, SDN), firewalls, IPS/IDS.Virtualization (VMware/Hyper-V/KVM), HCI, containers (Docker/Kubernetes), automation tools.Monitoring (NMS/APM/SIEM), backup/DR solutions, identity & access management.Proven track record managing 24×7 operations and high-availability architectures. Experience with government/public-sector policies and audits is a plus.>>Preferred Skills:ITIL v4, ISO 27001 Lead Implementer/Auditor. VMware VCP, Cisco CCNP/CCIE, Red Hat, Azure/AWS/GCP certifications. Kubernetes (CKA/CKAD), PMP/PRINCE2 (optional).>>Key SkillsStrong leadership and stakeholder communication.Deep technical knowledge across infrastructure and security.Vendor negotiation, budgeting, and performance management.Analytical problem-solving and RCA.Excellent documentation and process orientation.>>KPIs / Success MetricsUptime ≥ 99.95%.Incident MTTR within defined SLA.Backup/Restore success ≥ 99%.Zero critical audit non-conformities.Stakeholder satisfaction ≥ defined benchmarks.>>Behavioral CompetenciesAccountability under pressure.Collaboration across departments and vendors.Ethical conduct and confidentiality.Clear and structured communication.>>Skills & CompetenciesHybrid Cloud Strategy and integration experience. Green DC initiatives and sustainability reporting. AIOps and automation for self-healing systems.>> Perks & BenefitsComprehensive health coverage (medical, dental, vision) and wellness programsCompetitive pay with performance bonuses and retirement benefitsFlexible work options and generous paid time off, including parental and sabbatical leaveProfessional development through certifications, global mobility, and learning platformsInclusive culture with recognition programs, volunteering opportunities, and employee engagement initiativesKPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability, or other legally protected status. As an equal opportunity employer, KPMG is committed to fostering a culture where everyone feels welcomed and is treated fairly. 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