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Role: Associate Technology Manager - NetworkLocation: BengaluruExperience: 10+ yearsEmployment Type: Full-timeAbout the RoleWe are seeking an experienced Associate Technology Manager - Network to lead our high-performing Network Operations team and serve as the primary client-facing representative for allnetwork-related discussions.Technical ExpertiseJuniper Networks Strong hands-on experience with Juniper SRX, EX switches, and Mist platform. Ability to manage and troubleshoot routing, switching and WiFi environments. Expertise in Junos OS, configurations, policies, VPNs, and automation concepts.Cisco Proficient in managing Cisco LAN & Wi-Fi infrastructures in large enterprise environments. Practical knowledge and operational experience with Cisco ISE, including authentication,authorization, NAC policies, and guest/BYOD access. Experience with TACACS+ for device access control and AAA administration.Aruba / HP Experienced in managing LAN and Wi-Fi environments using Aruba/HP switches and wirelesssolutions. Experience in managing Aruba centralOperational Responsibilities Lead root cause analysis (RCA) for critical incidents and ensures long-term correctivemeasures. Drive continuous service improvement, performance optimization, and operationalautomation. Review and approve Network changes, technical implementation plans, and riskassessments. Ensure documentation, runbooks, and topology diagrams are up to date and maintained. Manage vendor relationships, support contracts, and engage with OEMs (Juniper, Cisco,Aruba) for escalations.Client & Stakeholder Management Build strong relationships with client stakeholders, ensuring clear communication,transparency, and trust. Conduct regular service review meetings, metrics reporting, and improvement planning. Understand customer business objectives and align network strategy to long-term goals.Leadership & Management Lead, mentor, and develop the Network Operations team, ensuring high performance andcontinuous improvement. Act as the senior technical point of contact for clients, driving all network-relatedconversations, major incidents, escalations, and reviews. Oversee end-to-end network service delivery, ensuring SLAs, KPIs, and compliancerequirements are consistently met. Collaborate closely with cross-functional teams to support business and operational goals. Manage capacity planning, lifecycle management, technology upgrades, patching, andrefresh projects. Provide governance, strategic direction, and alignment across all network-related initiatives.Required Skills & Qualifications Bachelor’s degree in Engineering, Computer Science or equivalent experience. 10+ years of experience in Enterprise Network Engineering/Operations. Minimum 5 years in a Team Lead or managerial role. Strong hands-on experience across at least two of the following:o Juniper (SRX, EX, Mist)o Cisco LAN, WiFi, ISE, TACACSo Aruba/HP LAN, WiFi Good understanding of routing protocols (BGP), switching, firewalls, load balancing, WLAN,and network security. Excellent communication, presentation, and stakeholder management skills. Ability to lead distributed teams and thrive in a fast-paced, client-facing environment.Preferred Certifications Juniper: JNCIS-ENT/SEC, JNCIP-ENT/SEC Cisco: CCNP / CCIE Aruba: ACSA / ACMP ITIL Foundation or higher