Job Title

Role OverviewWe are seeking a remote Customer Service & Sales Representative who can provide exceptional customer support while identifying and converting sales opportunities. This hybrid role combines responsive service with proactive business development, ideal for professionals who excel at both helping customers and driving revenue growth. The position requires approximately 60% customer support activities and 40% sales-focused responsibilities, offering a balanced approach to customer relationship management and business development.Key ResponsibilitiesCustomer Support ResponsibilitiesRespond to customer inquiries via email, live chat, and phone in a timely and professional mannerManage and update customer support tickets using CRM or helpdesk toolsProvide detailed product information, prepare quotations, and update customers on order status and invoicesHandle technical questions and basic troubleshooting with patience and expertiseCoordinate with sales, logistics, and operations teams to resolve customer issuesMaintain accurate records of all customer interactions, issues, and resolutionsFollow up proactively with customers to ensure satisfaction and issue resolutionIdentify recurring questions or issues and suggest improvements to processes, FAQs, or documentationSales ResponsibilitiesIdentify sales opportunities during routine customer interactionsQualify leads based on customer needs, budget, timeline, and fit with our productsConvert support inquiries into sales opportunities when appropriatePrepare and send customized quotations and product proposals to prospectsProactively reach out to warm leads and existing customers for upselling and cross-sellingEducate customers about product benefits, technical specifications, and applicationsHandle pricing negotiations within approved guidelines and company policiesClose small to medium-sized deals independentlyTrack sales opportunities, conversions, and pipeline status in CRM systemFollow up with prospects at appropriate intervals to move deals forwardReport regularly on sales activities, pipeline status, conversion metrics, and revenue generatedCollaborate with sales team on larger opportunities requiring technical or pricing supportProcess ImprovementAnalyze customer feedback and identify trends in customer needs and pain pointsContribute to development of sales scripts, email templates, and support documentationShare insights on market trends, competitive intelligence, and customer feedback with managementSuggest improvements to products, services, or processes based on customer interactionsRequired QualificationsExperience1-3 years of proven experience in customer service with sales responsibilitiesPrior experience in B2B sales, inside sales, sales support, or customer success rolesDemonstrated track record of meeting or exceeding sales targets or quotasExperience handling quotations, proposals, negotiations, and closing dealsPrior customer support, customer service, e-commerce, or B2B support experienceTechnical SkillsExcellent English communication skills (written and spoken)Strong persuasion, negotiation, and relationship-building abilitiesProficiency with Google Workspace (Gmail, Sheets, Docs) or Microsoft OfficeExperience with CRM systems such as Zoho, HubSpot, Salesforce, Freshworks, or similarComfortable using email, spreadsheets, presentation tools, and online collaboration platformsExperience with ticketing systems or helpdesk softwareReliable high-speed internet connection (minimum 10 Mbps) and quiet, professional work environmentPersonal AttributesCustomer-first mindset balanced with sales orientation and revenue focusSelf-motivated and target-driven with ability to work independentlyStrong problem-solving skills and ability to handle multiple tasks simultaneouslyExcellent attention to detail and organizational skillsPatience, empathy, and professional demeanor in all customer interactionsAbility to work flexible hours to support customers in different time zonesComfortable working remotely with minimal supervisionPreferred QualificationsExperience in manufacturing, industrial products, technical products, or B2B salesFamiliarity with international business practices and cross-cultural communicationPrevious experience in startup or small company environmentsBasic understanding of engineering concepts, technical specifications, or industrial applicationsExperience with email marketing, customer outreach campaigns, or lead generationKnowledge of e-commerce platforms or online sales processesWhat We OfferCompensation & IncentivesBase salary: INR 18,000 - 40,000 per month depending on experience and qualificationsPerformance-based quarterly bonuses tied to customer satisfaction and support metricsSales commissions on successful conversions, upsells, and cross-sellsAnnual salary reviews and increments based on performanceTop performers can earn 30-50% above base salary through incentives and commissionsWork EnvironmentFully remote position with work-from-anywhere flexibility in IndiaFlexible working hours that can be adapted to your availability and customer needsResults-focused culture that measures outcomes rather than hours workedAccess to necessary tools, software, and resources to perform effectivelyProfessional DevelopmentClear career progression path from CSR to Senior CSR, Sales Lead, or Team Lead positionsSkills development in B2B sales, customer success, and international business operationsExposure to high-tech industrial products and global B2B marketsDirect access to founders and core team with opportunity to shape processesRegular training on products, sales techniques, customer engagement, and best practicesMentorship from experienced team members and leadershipCompany CultureDirect communication with founders and decision-makersSupportive, collaborative remote team environmentTransparent performance feedback and open communicationOpportunity to make meaningful impact on growing companyWork with international customers across multiple time zones and cultures