Job Title

Process: UK International Process Experience: 1–3 years in International Live Chat Support Location: Bangalore (Brookfield) Shift: UK Shift (Mid-Shift)Job Summary:We are looking for an experienced Live Chat Support Executive to join our team for a UK international process. The ideal candidate will have prior experience in handling international customers via live chat, ensuring prompt, professional, and accurate responses to queries.Key Responsibilities:Provide real-time assistance to customers via live chat for UK-based clients.Resolve customer queries related to products, services, and account issues efficiently.Maintain a high level of professionalism and empathy while interacting with customers.Ensure accurate documentation of customer interactions in the system.Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.Collaborate with internal teams to escalate and resolve complex issues.Required Skills & Qualifications:Experience: 1–3 years in international live chat support (mandatory).Excellent written communication skills in English.Ability to multitask and manage multiple chat conversations simultaneously.Strong problem-solving and analytical skills.Familiarity with CRM tools and chat platforms.Willingness to work in UK shifts (including night shifts).Preferred Qualifications:Prior experience in UK or other international processes.Knowledge of e-commerce, banking, or telecom domains is a plus.Benefits:Competitive salary and performance incentives.Health insurance and other benefits.Opportunity for career growth in a global process.⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @ email addresses.