About BiteSpeedHey there! We are aSequoia backed SaaS startupon a mission to helpe-commercebrands embraceconversational commerceas the future of selling online.Currently,2000+ Shopify brandsacross50+ countriesuse BiteSpeed todrive 20%+ revenuedoing everything from Whatsapp marketing to chatbots & handling support across channels.Read more about our mission and the story of commerce here- out more about us here -and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )We’ve had some solid investors back us(making it easier for you to stalk us since you’d do this anyway):-BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge-AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-Raises $1.9 Million Seed Funding From Sequoia India's Surge-the roleAt BiteSpeed, providing thehighest level of supportpossible has been a priority from Day 0. We have a track record of200+ 5-star reviewson the Shopify app store with most of them mentioning our support, we openly brag about this (**grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up.What you’ll doThis role is a mix of supporting customers who reach out overlive chat, calls & emails.You'll bechatting with e-commerce business ownersglobally (50+ countries) , understanding how they run their business & helping them setup our product to make them successful.Recording andsegregatingtechnical issues and product requestsfrom customers and routing them to product team.Understandingroadblocks in product activationby watching videos of customers using the product and passingUI/UX suggestionsto product team.What makes you a good fitYou care about creating a softwareservice experience that parallels a Michelin star Italian restaurant.Yougenuinely like helping peopleand making them successful.You have a basic knowledge ofSQL, JavaScript, Postman API testingandweb debugging/analytics (not a hard requirement).Experience at anearly stage SaaS startupwould be aplus (this is not a hard requirement).You have agenuine interest in conversationswith people from different backgrounds to learn about their lives.Salary and LocationLocation:BangaloreExpected CTC:We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.Our Way Of Life- PurposeAt BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.Our purpose is about why we’re here and what we care about:- Personal Transformation Wealth Creation Winning TogetherOur ValuesOur values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.We have 5 core values:- Go Above And Beyond Making Things Happen Say It Like It Is Progress Over Perfection Don’t Take Yourself Seriously, Take Your Work SeriouslyPerks & BenefitsSmall things we’ve done to ensure we take care of our wellness, learning & keep things fun:-Health Insurance -Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.Quarterly Off-sites -Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).Cult Fitness Membership -All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.Personal Development -We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.Salary In Advance -Trust first, by default. We pay out salaries in the first week of the month.How to apply?If this sounds interestingdrop a personal notewith why you'd want to work with us and what makes you a good fit someone who might be a great fit?Refer them to us , if they end up joining we'll send you anApple Airpods Proas a gesture of thanks!For any queries feel free to write to .
Job Title
Product Support Specialist - L0