Job Title

Job Title: Senior Associate – Order to Cash (OTC) Billing & Collections SupportJob SummaryThe Senior Associate – Order to Cash (OTC) Billing & Collections Support will play a key role in supporting billing and collections operations. This role focuses on accurate invoicing, customer query resolution, onboarding support, and close coordination with internal teams to ensure timely billing, collections, and compliance with processes and controls.Key ResponsibilitiesDeliver end-to-end billing support with a strong understanding of billing models, products, and revenue impactAct as first-line support for customer queries related to invoices, billing statements, and paymentsManage customer onboarding, master data maintenance, and product setup across billing systemsEnsure timely invoice uploads on customer portals and support collections with settlement activitiesAssist in collecting and tracking tax and statutory documentation required for billing and onboardingLead audit support activities and ensure timely closure of audit queriesDevelop and maintain SOPs, process maps, and RACI documentationDrive process improvements, system transitions, and automation initiativesProvide regular updates, dashboards, and operational support to leadershipSystems & ToolsWork extensively with ERP and CRM systems such as SAP and SalesforceUse advanced Excel for reporting, reconciliation, and data analysisSkills & Experience Required5–8 years of experience in Order to Cash, Billing, or Collections in a global environmentStrong stakeholder and customer management skillsExcellent communication, analytical, and problem-solving abilitiesHigh attention to detail and ability to manage multiple prioritiesExperience leading initiatives or supporting team operations is preferredQualificationsGraduate in Finance or related disciplineMBA preferredStrong specialization in Order to Cash and Order Management processesf