Job Title

Department: International Counselling - Growth Reports To: Growth Division Head Location: On-site (as applicable) Role Summary The Program / Pre-Sales Advisor (PSA) is the first point of contact for all inbound and outbound leads. The PSA engages prospective candidates, qualifies their interest, explains program-level information, and schedules Zoom discussions with the University Expert or Counselor. The role is target-driven and requires excellent communication and CRM discipline. Key Responsibilities Contact leads via calls, emails, WhatsApp, and LinkedIn Make up to 5 structured contact attempts per lead Understand candidate interest across programs: UG, PG, PhD, DBA, Diploma, Honorary Doctorate Explain high-level program value, eligibility, and next steps Handle basic objections and queries professionally Schedule Zoom meetings with University experts/counselors. Maintain accurate lead records in the CRM Follow up consistently until disposition (converted / lost / next cycle) Key Skills & Competencies Strong verbal and written communication Professional phone etiquette Basic understanding of education programs Ability to build rapport quickly CRM handling and follow-up discipline Target-oriented mindset Preferred Qualifications 1–4 years in telesales, admissions, or inside sales Experience in education or service-based sales preferred Familiarity with CRM systems is an advantage