Job Title

We’re Hiring at Yellow.ai!Role: Delivery Manager / Customer Success Manager – ITSM AutomationAt Yellow.ai, we’re redefining how enterprises run their IT Service Desks using AI-first automation. We’re looking for a hands-on Delivery Manager / Customer Success Manager who understands ITSM inside out and can lead enterprise-scale AI deployments from idea to measurable impact.If you enjoy working at the intersection of customers, technology, and business outcomes, this role is for you.What You’ll Do*Own end-to-end delivery of AI automation projects for large enterprise customers*Act as the ITSM subject-matter expert, driving high-ROI use cases like password resets, software provisioning, and ticket automation*Partner closely with Global System Integrators (GSIs) and senior enterprise stakeholders*Translate business goals into technical execution (ServiceNow, Jira, AD, etc.)*Drive post-go-live adoption, track deflection metrics, and demonstrate value to leadershipWho We’re Looking For*5+ years in Delivery Management, Technical Project Management, or Customer Success*2+ years in ITSM / IT Operations / Service Desk transformations*Hands-on experience delivering Conversational AI (Chat/Voice) or automation / RPA solutions*Strong understanding of ITIL frameworks (Incident, Problem, Change)*Comfortable working in complex, enterprise, multi-vendor environmentsMust-Have Experience*ITSM Platforms: ServiceNow, Jira Service Management, BMC Helix, Freshservice, Cherwell*Identity & Access: Active Directory, Azure AD, Okta, SailPoint*Collaboration Tools: Microsoft Teams, Slack*Knowledge Management: SharePoint, Confluence*Experience working with or within GSIs is a big plusInbox your resume at