Job Title

Hiring for a leading BPO client in Bengaluru!Mandatory Capabilities/Skills /Years of Experience- Minimum of 13 years of experience, with expertise in L&A Insurance Domain for global accounts. - Experience managing complex service delivery, multi-group, multi-disciplinary projects, with extensive exposure to managing large teams across life insurance, annuities, retirements, pensions or superannuation. - Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget.Role Summary:- Overall accountable to all internal and external stakeholders for specific engagement under him/her - Managing claim personnel to include hiring, training, performance assessment, planning, and delegation of workload, coaching, and motivating to improve the quality and quantity of work performed. - Ensure a deep understanding of the practice and portfolio objectives and drive the strategy for the portfolio assigned. Provide regular portfolio status updates and track KPI's/ Metrics related to all project tasks assigned. - Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, and benchmarking for making processes more efficient and effective - Effectively engage with customers to understand and address customer pain points - Provide direction and mentorship to the operations team for the delivery of goals, promote a learning culture, and build a solid team - Align to customer goals and deliver on commitments consistently - Foresee risks, be proactive, and predictive while developing mitigation plans - Build impactful customer relationships; improve Net Promoter Score, maintain existing book of business, and drive revenue growth.If this aligns with your career goals, kindly share your updated resume at manasvi.shinde@