Job Title

Provide remote and on-site end-user support for incidents and service requests, ensuring SLA adherence during night shiftConfigure, install, and troubleshoot PCs, laptops, and peripherals (Windows/macOS)Configure, enroll, and support mobile devices (iOS/Android) via MDM platforms (e.g., Intune)Perform user provisioning, and device onboarding; manage profiles, policies, and compliance settingsTroubleshoot software installations, patches, drivers, printers, VPN/MFA issues, and connectivity problemsSupport collaboration tools and productivity suites (Microsoft 365/Office, Teams, Outlook, OneDrive,Sharepoint )Manage user accounts and access (Active Directory/Azure AD), group policies, and password resetsUse ticketing systems (e.g., ServiceNow) to log, prioritize, resolve, and document issuesMaintain asset records, produce clear documentation and shift handoversEscalate complex issues to Migration Engineering teams and coordinate with network, security, and application teams3-7 years of end-user/desktop support experience in medium to large enterprise environmentsStrong expertise in PC configuration, hardware diagnostics, and operating system support (Windows 10/11, macOS)Hands-on experience with mobile device configuration, installation, and MDM (Intune or similar)Proficiency with Microsoft 365 administration basics and typical end-user applicationsSolid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) and VPN/MFA troubleshootingExperience with identity and directory services (AD/Azure AD) and basic group policy managementFamiliarity in outlook troubleshooting , One drive migration , OS troubleshootingFamiliarity with endpoint security tools and best practices (AV/EDR, encryption, patching)Strong customer service orientation, communication skills, and ability to work independently on night shiftProven track record of meeting SLAs, documenting resolutions, and performing thorough shift handovers."Target Start Date: ImmediateWhat Qualification/Certification Required: Certification Requirement (Good to have): MD102(Endpoint Administrator), AZ900(Microsoft Azure Fundamentals), AZ104(Microsoft Azure Administrator)Key Skills: Intune , Service now, SNOW, AD , GPO , Active Directory , SCCM , MFA , Exchange mail , Outlook troubleshooting , Migration , OnedriveIndividual Contributor role or is this role leading a team: IC & Lead Role as per the experienceShift Timings: Evening Shift 2 PM IST & Night shift 8 PM IST Rotational Shift every week (Onweekends some resource may have to provide on call support and compensated on comp off over the weekdays) 5 days a weekClient Facing Yes/NO: YesLocation (Hybrid/Remote/5 days a week): Primary Location: Bangalore & Hyderabad (Hybrid for Evening Shift/WFH for Night Shift)