Job Title

The Dynamic 365 Technical Consultant/Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps.The selected candidate will work as part of the development team, and report to the project manager and technical leadEssential Job Functions & Required Skills:- Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service, Field Service - Proficiency in designing, developing and implementing business processes, plugins and workflows - Experience in designing and creating custom entities and relationships between those entities - Experience in handling multiple business unit with data segregation and cross BU access/roles - Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint - Experience of software development using Microsoft .Net, C#, JSON and jQuery - Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps - Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal) - Experience in developing automations using Power Automate and Power Apps - Experience in developing application which can be published to Azure - Experience in handling huge volumes of case and email records - Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application - Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD - Experience in designing and automating the survey forms using MS Forms Pro - Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus - Hands-on experience in developing Power BI Dashboards & Reports is a plus - Provide troubleshooting/technical support - Actively participate in design and analysis sessions to ensure sound team decision-making - Support system and user acceptance testing activities, including issue resolution - Complete technical documentation to ensure system is fully documented