Job Title

Job Description : Designation: Service Engineer Department: Service Experience: 2 to 7 Years Base Location: Ahmedabad/ Vadodara Edu. Qualification: Diploma/ITI/BE/B.Tech - Electonics/ElectricalRoles and Responsibilities : Responds to customer complaints, evaluates and resolves problems of the customer Install and commission CNC plasma and gas cutting machines Perform calibration, alignment, and THC setup Configure cutting parameters and CNC controls Integrate dust extraction, gas lines, power sources, and controllers Conduct preventive and breakdown maintenance Troubleshoot electrical, mechanical, pneumatic, and CNC issues Diagnose controllers, plasma sources, drives, motors, and motion systems Replace faulty parts and carry out system upgrades Provide on-site and remote technical support Train operators and maintenance staff Prepare service and diagnostic reports Follow all safety and site protocols Evaluates and resolves problems of the customer Works alongside with technical sales engineers Provides customers with regular reports and feedback on their service requests Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.Required Candidate profile : Knowledge of plasma and oxy-fuel cutting machines Experience with CNC controllers (Hypertherm/FANUC/Siemens, etc.) Hands-on with plasma power units and gas systems Good electrical troubleshooting skills Good mechanical alignment knowledge Able to read electrical and mechanical drawings Comfortable using diagnostic tools Willing to travel frequently Good analytical and problem-solving skills.