Job Title

Process: UK International ProcessExperience: 1–3 years in International Live Chat SupportLocation: Bangalore (Brookfield)Shift: UK Shift (Mid-Shift)Job Summary:We are looking for an experienced Live Chat Support Executive to join our team for a UK international process. The ideal candidate will have prior experience in handling international customers via live chat, ensuring prompt, professional, and accurate responses to queries.Key Responsibilities:- Provide real-time assistance to customers via live chat for UK-based clients. - Resolve customer queries related to products, services, and account issues efficiently. - Maintain a high level of professionalism and empathy while interacting with customers. - Ensure accurate documentation of customer interactions in the system. - Meet performance metrics such as response time, resolution rate, and customer satisfaction scores. - Collaborate with internal teams to escalate and resolve complex issues.Required Skills & Qualifications:- Experience: 1–3 years in international live chat support (mandatory). - Excellent written communication skills in English. - Ability to multitask and manage multiple chat conversations simultaneously. - Strong problem-solving and analytical skills. - Familiarity with CRM tools and chat platforms. - Willingness to work in UK shifts (including night shifts).Preferred Qualifications:- Prior experience in UK or other international processes. - Knowledge of e-commerce, banking, or telecom domains is a plus.Benefits:- Competitive salary and performance incentives. - Health insurance and other benefits. - Opportunity for career growth in a global process.⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @ email addresses.