Job Title

We’re Hiring: Senior Executive – Order to Cash (Credit & Collections)Location: Noida, Sector 62Working Days: 5 Days a WeekShift Timings: 7:00 AM – 4:00 PMJob Role:We are looking for a Senior Executive – Order to Cash (Credit & Collections) to manage end-to-end O2C activities, with a strong focus on credit management, collections, and customer reconciliation.Job Summary:The Credit and Collections Specialist will oversee and drive the credit management and collections process for accounts receivable within a global captive shared services environment. This role focuses on reducing Days Sales Outstanding (DSO), improving cash flow, resolving collection issues, managing disputes, and leading the collections team to ensure timely and accurate debt recovery, all while adhering to SLAs and compliance standards.Key Responsibilities:1. Credit and Collections Process Management:o Take ownership of credit management and collections for a portfolio of global customers, ensuring timely payment of outstanding invoices.o Proactively contact customers (via email, phone, or other communication methods) to follow up on overdue accounts and address any credit concerns.o Monitor and report on outstanding balances, ensuring collections efforts align with company targets.o Implement strategies to reduce DSO, improve cash flow, and enhance the overall collections process.2. Debt Recovery & Payment Follow-ups:o Manage the debt recovery process for high-value or complex accounts, ensuring timely and effective follow-ups.o Develop and maintain strong relationships with customers to ensure a professional and proactive collections approach.o Follow up on aged debt, identify issues, and negotiate payment arrangements with customers to facilitate timely payments.3. Dispute Resolution:o Investigate and resolve payment discrepancies or disputes raised by customers, working closely with internal teams (Sales, Customer Service, Credit) to resolve issues.o Collaborate with customers to clarify discrepancies and ensure smooth payment processes are maintained.4. Escalations and Risk Management:o Manage escalated credit and collections cases from both customers and internal stakeholders, ensuring timely resolution.o Work closely with senior management on strategies for handling complex collections or managing high-risk accounts. 5. SLA Management & Performance Metrics:o Ensure that all collections activities are conducted in compliance with SLAs and KPIs, such as DSO, collection efficiency, and dispute resolution timelines.o Track and report on key performance metrics and drive continuous improvements in collections performance.6. Deductions & Payment Allocation:o Oversee the deductions process, ensuring accurate allocation and timely resolution of customer payment deductions.o Collaborate with customers and internal teams to resolve any deductions or discrepancies in customer payments.7. Process Improvement:o Identify opportunities for process improvements within the credit and collections function to streamline operations and enhance team efficiency.o Recommend and implement best practices for managing credit and collections to reduce outstanding debts and optimize cash flow.8. SOX Compliance & Reporting:o Ensure that all collections activities comply with Sarbanes-Oxley (SOX) regulations and internal controls.o Maintain accurate records and prepare audit-ready reports, ensuring adherence to company policies and industry standards. 9. Transition Support:o Support the transition of credit and collections activities to the shared services environment, ensuring smooth operations and integration with cross-functional teams.Required Qualifications:• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.• 3-9 years of experience in credit and collections or accounts receivable, ideally within a shared services or global environment.• Proven experience in managing debt recovery, credit risk management, and collections processes. • Strong understanding of the credit management cycle and experience in dispute management.• Experience in leading teams and handling complex collections cases.• Proficiency in ERP systems (SAP, Oracle) and Microsoft Excel (pivot tables, VLOOKUP, etc.).• Strong communication, negotiation, and problem-solving skills.• Ability to manage multiple accounts and ensure timely follow-up and resolution of credit and collection issues.Desired Skills:• Experience working in a multinational or global shared services environment.• Knowledge of SOX compliance and internal controls in credit and collections processes.• Experience in SLA management and reporting on performance metrics related to credit and collections.Personal Attributes:• Detail-oriented with strong organizational skills.• Self-motivated with a results-driven mindset.• Excellent interpersonal skills with a customer-focused approach.• Ability to work independently and lead a team in a fast-paced environment.Work Environment:• This role will be based in a global shared services center, requiring regular collaboration with cross-functional teams.• Flexibility to work across different time zones, depending on customer locations.Interested applicants kindly share your resume at pooja.thapa@