Job Title

Position: IT System AdministratorReports To: IT ManagerLocation: Hyderabad(US shifts)Job OverviewThe IT System Administrator is responsible for ensuring system uptime and providing technical support for business-critical applications. This role involves managing and maintaining enterprise systems that support day-to-day operations. The position requires coordination with technical teams across global locations, including headquarters in Los Angeles and offices in Asia and Europe.Key Responsibilities- Support, maintain, and manage enterprise applications, including but not limited to: - Software packaging and deployment - Virtual Desktop Infrastructure (VDI) management - macOS enterprise management - Antivirus console administration - Multi-Factor Authentication (MFA) - Microsoft Exchange / Office 365 administration - Provide support to production and back-office environments, ensuring 24/7 system uptime for all users. - Support in-house Microsoft Windows–based software and client-based systems. - Act as the primary IT point of contact for clients during conference calls and face-to-face meetings when required. - Serve as an escalation point and provide occasional 24/7 on-call support for major outages and critical client issues. - Perform Active Directory management and cleanup (users, computers, groups, OUs). - Support internal and external audits, including remediation activities. - Manage and maintain login scripts and PAC files. - Conduct software testing for different client environments. - Stay current with emerging and improving technologies and provide recommendations to support organizational growth and operational efficiency. - Provide feedback and reporting to senior management on system performance and improvement opportunities.Qualifications & Experience- Minimum 3+ years of experience as an IT professional or systems engineer. - Strong customer service orientation with excellent written and verbal communication skills. - Proven experience in documentation and solution delivery. - Experience working in organizations with 1,000+ employees. - Experience in BPO and/or service provider environments with multiple locations is a plus. - Extensive experience with Windows-based enterprise systems, including: - Active Directory - Microsoft Exchange / Office 365 - Windows Server environments - Ability to work effectively in a fast-paced, team-oriented environment. - Strong communication skills to present plans, goals, feedback, and activities to individuals and groups across the organization. - Fundamental knowledge of networking concepts, including routing and switching at LAN and WAN levels.Technical Skills (Required)- SCCM or equivalent software packaging and deployment tools - Virtual Desktop Infrastructure (VDI) - Active Directory administration (users, computers, groups, OUs) - Microsoft operating systems (Windows 10, Windows 11, Windows Server) - Group Policy management - Basic project management experience