About the role : Very Impactful role in India’s foremost Luxury departmental store.Ideal Candidate :- Someone who enjoys the daily grind of activities and takes pride in their impact on the business. - Has done retail operations for 5+ years - Has a go-getter attitude - Extremely high on ownership - Has demonstrated Execution/on floor ops rigor - Experience of a big box retail (is a plus but not mandatory)Languages : English (mandatory)Education : Min Graduate (Post Grad is a plus)Key Result Areas:New Store Opening- Activities related to Lease deed/Agent agreement, GST license, getting Licences, Registration Certificate, new store stationery requirement, Telephone connection - Liaison with the bank for arranging of EDC Machine installation with complete details of showroom code, shopper code etc. - Liaison with the bank for a Cash & Cheque pickup facility with complete details of showroom code, shopper code etc. - Receive request and check for completeness, Carry out duplicate check. Escalate queries to Business, if any - Creation of Showroom code / Shopper account / SAP Code & Blocking of Code till all formalities are completedDiscount Implementation/Debit note advice- Inform the management for stock shortages - Responsible for Discount stickering on products accuratelyStore Operational Issues- Resolving issues related to AXPOS , IT, Stock , Renovation, Stock Pickup, Stock short/excess, All licences, Legal, , Issue PO /quotation for inst sales (as per direction of the management) - Collect cheque from the store for the inst order and ensure the bill is done after cheque realization. - Co-ordinate Cash/cheque pick up, Short/excess banking related issues, Credit card related issues with the Cashiering and bank teamsBOH Upkeep- Ensure that the Back of the House/Stock storage area is always neat and tidy and upholds the highest standards of backroom management - All non selling merchandise to be stacked at their respective zonesStock Take- Responsible for Stock take planning and execution, Informing stores/RE's & keeping ready for external audit, Reconciliation, Maintain and publish reports, SIT report ( stock in transit )Inventory Management- Complete responsibility of Receiving the stock in store, installing the safety tags & price tags. And ensure that steamed garments are taken out on the floor - Daily/Weekly/Monthly/Quarterly audits of fashion/beauty/accessories and non selling merchandise as per direction from HO - Follow all due process of fulfilling Omni channel-orders from the storeAlterations- Manage the alteration department of the store - Co-ordinate with Sales Team for trials and delivery post alterationFacilities Management- Ensure proper functioning of the store from facilities and maintenance perspective - Co-ordinate with vendors for repair/maintenance/replacement activityLegal- Inform of any Summons/Notices from Government and all important Communications to store/team to HO Management/Legal teamsStore license- Ensuring all the required licenses like Trade license, Shops & Establishments license, Music Licence-PPL IPRS, Other licence-city specific are procured and renewed as per requirement
Job Title
Retail Operations Manager- Galeries Lafayette