Job Title

Job Description - Product Expert/Business Analyst:As a Product Expert, you serve as a domain specialist and subject matter expert (SME) supporting the Product Owner and Product Manager. You provide deep product and domain knowledge to ensure solutions meet customer and market expectations.Key Responsibilities:- Provide detailed functional and domain knowledge to Agile Teams during Feature and Story refinement - Support the Product Owner with acceptance criteria definition and clarifications - Act as the go-to person for product behavior, customer use cases, and market-specific scenarios - Participate in demos, UAT, and training sessions to ensure solutions align with real-world needs - Help identify product gaps, risks, and improvement opportunities - Train internal teams (development, QA, support) on product functionality and updates - Assist with documentation, FAQs, and knowledge transfer activitiesTechnical/Functional Skills & Qualifications:- Strong product and domain expertise in the relevant functional area, preferably Airline Revenue Assurance and Refunds. - Excellent analytical and problem-solving skills - Ability to translate business language into technical understanding and vice versa - Experience working in an Agile/SAFe environment - Strong communication and collaboration skills across technical and non-technical teamsSoft Skills Required:- Excellent mentoring and knowledge-sharing capabilities - Strong attention to detail - Effective collaboration with diverse teams - Continuous learning mindset - Proactive identification of improvement areas