Job Title

Role OverviewWe are looking for an experienced Technical Manager with a strong background in enterprise platforms such as Salesforce, Appian, BMC Remedy, or similar SaaS/PaaS technologies, who is keen to transition into the ServiceNow ecosystem. This is a customer-facing leadership role requiring a blend of hands-on development expertise, people management, and stakeholder management.The selected candidate will be provided with structured ServiceNow training and certifications to ensure a smooth and successful transition.Key ResponsibilitiesTechnical & Delivery- Lead end-to-end design, development, and implementation of enterprise platform solutions - Review architecture, integrations, workflows, and custom development - Translate business requirements into scalable technical solutions - Ensure best practices, code quality, performance, and security standards - Guide the team on technical decisions and solution approachesPeople Management- Manage and mentor a team of developers / engineers - Conduct code reviews, technical guidance, and performance feedback - Support team growth through coaching and skill development - Drive delivery commitments and ensure team productivityCustomer & Stakeholder Management- Act as the primary technical point of contact for customers - Participate in client discussions, requirement workshops, and solution demos - Manage stakeholder expectations and provide regular status updates - Handle escalations and ensure high customer satisfactionServiceNow Transition- Undergo ServiceNow platform training and certifications - Apply prior SaaS / PaaS implementation experience to ServiceNow projects - Lead ServiceNow module implementations post-transition - Drive adoption of ServiceNow best practices and platform capabilitiesRequired Skills & Experience- 8+ years of overall IT experience - Strong experience with Salesforce / Appian / BMC Remedy / similar enterprise platforms - Solid hands-on experience in application development and integrations - Proven experience in technical leadership and people management - Strong understanding of SaaS / PaaS architectures - Excellent communication and customer-facing skills - Experience working in client-driven / delivery environmentsGood to Have- Prior exposure to ITSM / ITOM / Workflow automation tools - Experience handling global clients - Any prior knowledge or exposure to ServiceNowWhat We Offer- Opportunity to transition into the ServiceNow ecosystem - Comprehensive ServiceNow training and certifications - Leadership role with high visibility and customer interaction - Collaborative work culture and career growth opportunities