Job Title

Location:Turbhe, Navi Mumbai Working Hours:12:00 noon to 9:00 PM OR 1:00 pm to 10:00 pm IST Working Days:Saturday to Wednesday (Weekly off on Thursday and Friday)JoinKeplin Group Limited , a UK-based FMCG company, as aCustomer Service Executivefor our newly established Mumbai office. In this role, you will be responsible for delivering exceptional customer support across platforms such as Amazon, eBay, and our online retail channels. If you have strong communication skills, a customer-centric mindset, and prior experience in an eCommerce support environment, we’d love to connect with you!Key Responsibilities Respond to customer queries via phone, email, and live chat Address product inquiries, order tracking, returns, and warranty claims Manage customer service for Amazon, eBay, and courier/claim-related queries Maintain accurate customer records and manage case follow-ups Coordinate with warehouse, operations, and supply chain teams Support documentation tasks and contribute to process improvementsRequirements 1–3 years of customer service experience (eCommerce experience preferred) Excellent verbal and written communication skills in English Hands-on experience with Amazon, eBay, returns, claims, and ticketing systems Proficiency in Microsoft Office and customer support tools (e.g., eDesk) Calm, empathetic, and customer-focused approachWhy Join Keplin Group? Opportunity to work with a UK-headquartered global organization Build a strong career in eCommerce customer support Office-based role in MumbaiApply Now Send yourCVto:rohinigujar@"Subject:Application – Customer Service Executive"