Job Title: Ecommerce NDR ExecutiveLocation: Sector 27, Gurgaon (On-site)Employment Type: Full-Time (6 days, Monday to Saturday)Department: OperationsSalary: 25,000 - 30,000/monthlyJob Overview:We are looking for an experienced Ecommerce NDR Executive with expertise in handling Shopify and Unicommerce platforms to manage and resolve Non-Delivery Reports (NDR) for high volumes of orders. The ideal candidate will have experience managing 2,500+ orders, ensuring timely delivery resolution, and improving the overall order fulfillment process by collaborating with cross-functional teams.Key Responsibilities:- Manage and resolve Non-Delivery Reports (NDR) for orders processed through Shopify and Unicommerce. - Handle and track over 2,500 orders, ensuring efficient resolutions for undelivered orders. - Collaborate with logistics, delivery partners, and customer service teams to resolve order issues and prevent future delays. - Maintain detailed records of NDR cases, ensuring proper documentation of all resolutions. - Communicate with customers to provide updates and solutions for undelivered orders, ensuring a positive experience. - Analyze NDR data to identify patterns, suggest process improvements, and minimize future non-delivery issues. - Ensure compliance with company standards and policies related to order handling and NDR management.Qualifications:- Proven experience in e-commerce NDR management, with hands-on knowledge of Shopify and Unicommerce platforms. - Experience handling 2,500+ orders and managing NDR resolutions efficiently. - Strong problem-solving skills and attention to detail in identifying and addressing delivery issues. - Excellent communication skills for coordination with internal teams and customer support. - Ability to manage multiple tasks and meet deadlines in a fast-paced environment.Preferred Skills:- Experience in logistics coordination and a deep understanding of the NDR resolution process. - Analytical mindset to track trends in NDR data and offer actionable insights for process improvement.To Apply:Send your resume to ishikahr@ with the subject line "Ecommerce NDR Executive Application."
Job Title
Ecommerce NDR Executive