Job Title

Position Summary: The Operations Head will be responsible for the smooth, disciplined, and service-driven functioning of the hospital. This role demands mature leadership to ensure strong coordination between clinical and non-clinical teams, uphold high patient service standards, and support the hospital's business and growth goals. It calls for a hands-on leader who can manage complexity calmly, drive accountability across teams, and align daily operations with the hospital's vision of excellence and trust. Key Responsibilities - Oversee day-to-day hospital operations across OPD, IPD, diagnostics, and emergency - Ensure high standards of patient care, timely services, and courteous staff behaviour - Drive internal conversions and support revenue growth in coordination with medical teams - Maintain discipline, SOP adherence, and operational efficiency across all units - Strengthen coordination between clinical and non-clinical functions for seamless delivery - Monitor resource utilization, control wastage, and support cost-effective operations - Support leadership in execution of business plans and special programs - Ensure full compliance with quality, safety, and regulatory norms Key Performance Indicators - Ensuring patient satisfaction levels. - Overseeing bed occupancy and effective utilization. - Enhancing operational efficiency. - Monitoring internal customer satisfaction levels. - Ensuring compliance to quality systems. - Ensuring adherence to Standards Operating Procedures. Candidate Profile: - Master's in Hospital/Healthcare Administration or equivalent from a reputed institution - Minimum 10–15 years of experience in operations leadership in large tertiary care hospitals - Demonstrated ability to work with clinicians, manage complexity, and lead teams with clarity and maturity - Strong understanding of hospital business drivers, service levers, and institutional standards - Steady, grounded, and hands-on leadership style with the ability to anticipate and act.