Job Title

Location: New Delhi Qualification: B.Tech in Civil/Mechanical/Electrical (Mandatory) Experience: 15–20 years in large-format commercial/industrial property operations Role Summary We are hiring a General Manager – Technical Services & Facilities to take full ownership of technical operations across a 900,000 sq. ft. completed industrial development in Central Delhi. This is a hands-on senior role requiring team management, task prioritization, SOP execution, vendor coordination, and day-to-day delivery oversight. This role entails defining strategy and build systems and also responsible for ensuring the systems already defined (SOPs, KPIs, KRAs, AMC protocols, fit-out timelines, vendor SLAs) are followed rigorously, efficiently, and within set timelines. Key Responsibility Areas Team & Task Management - Lead a team of in-house engineers, technicians, and facility staff across multiple services (electrical, HVAC, STP, plumbing, civil, etc.) - Allocate daily/weekly tasks, set priority-based targets, and run structured morning briefings and weekly planning meetings - Ensure team members are aware of their KRAs, timelines, and escalation paths — and deliver against them consistently - Maintain team morale, discipline, shift scheduling, and ensure accountability across all internal and outsourced staff SOP & KRA/KPI Execution - Ensure all technical Standard Operating Procedures (SOPs) and task checklists are followed without deviation - Monitor daily, weekly, and monthly KPI targets for breakdowns, response times, AMC logs, utility uptime, and tenant fit-out SLAs - Escalate non-compliance and repetitive gaps in task performance to senior leadership with recommended corrective actions - Maintain clear documentation and logs for every service line under your supervision Facilities Oversight (Ongoing) - Ensure smooth functioning of STP, HVAC, DG sets, fire systems, elevators, BMS, and water systems - Keep all utility and technical systems compliant, operational, and audit-ready at all times Maintain checklists, logbooks, and dashboards for every major asset and system - Ensure a zero downtime culture through preventive maintenance and fast-response protocols. - Oversee and sign off on fit-out approvals. Approve technical drawings, monitor ongoing works, ensure safety compliance, and proper handovers Vendor Management & RFP/Rate Control - Ensure all vendors meet SLA commitments, timelines, material specs, and reporting protocols - Approve RFPs, rate comparisons, work orders, and ensure timely release of jobs with clear deliverables & evaluate new vendor proposals, escalate rate discrepancies, and negotiate where required Compliance, Safety & Reporting - Ensure all technical operations comply with Delhi’s building, fire, electrical, and water laws - Maintain an always-ready folder of licenses, NOCs, AMC certificates, inspection logs, and safety checklists - Run monthly reporting to senior management, including site KPIs, vendor reports, escalations, and risk items Continuous Improvement, CAM Optimization & Asset Enhancement - Actively monitor and optimize Common Area Maintenance (CAM) costs through strategic vendor negotiations, manpower allocation, AMC structuring, and utility efficiency - Identify and implement new technologies, systems, and energy-saving methods to reduce operational costs without compromising tenant experience - Proactively suggest improvements to infrastructure, cleanliness, lighting, air quality, aesthetics, and service standards to make the property more attractive to current and prospective occupiers - Conduct quarterly reviews of OPEX vs. NOI impact, and propose changes that directly contribute to improved building valuation and tenant retention Design & Engineering Coordination - Coordinate with architects, structural engineers, MEP consultants, and landscape designers. - Review and approve technical drawings, BOQs, and design documents. - Ensure value engineering and optimization of design for cost-effectiveness and sustainability. Construction Management - Supervise site execution teams and monitor progress against plans. - Review contractor performance and resolve technical issues on site. - Ensure implementation of best practices in construction methodology and safety standards. Financial Management - Prepare project budgets, cost estimates, and cash flow projections. - Monitor project expenditures and ensure cost control. - Approve variations and change orders within defined authority limits. Must-Have Skills & Experience - 15+ years in technical operations or facilities management across commercial or industrial assets (residential-only not preferred) - Experience managing teams of 10+ across shifts, vendors, and multiple services (MEP, STP, AMC) - Strong command over task delegation, timeline planning, weekly/monthly execution cycles - Capable of preparing and reviewing RFPs, work orders, BOQs, rate comparisons - Ability to lead on-ground teams while maintaining visibility, discipline, and documentation - Familiar with Delhi’s compliance landscape: DFS, DJB, DISCOM, MCD/DDA, Pollution Board