Job Title

Description What's this role about? Here's how you'll contribute: You'll do this by: Core Skills: Desired Skills: How we'd like you to lead: Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans' status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: - Putting people first - Client-centricity - Collaboration Grow. Own. Achieve. Learn. with Zensar Responsibilities Key Responsibilities: Design and implement AI features in ServiceNow, including Virtual Agent, Predictive Intelligence, and NLU. Configure and customize ServiceNow modules like ITSM, CSM, HRSD, or FSM with AI-driven enhancements. Qualifications Integrate external AI platforms or LLMs (e.g., OpenAI, Azure AI) into ServiceNow for advanced use cases. Collaborate with stakeholders to identify opportunities for AI automation and efficiency improvements. Set up and fine-tune Now Assist and related LLM-powered capabilities within the ServiceNow ecosystem. Develop and maintain Virtual Agent topics and decision trees using Flow Designer and topic blocks. Implement and train predictive models using ServiceNow's Predictive Intelligence. Create, manage, and test custom ML solutions within ServiceNow Studio or via APIs. Ensure high-quality documentation, test coverage, and governance of AI models and features. Stay updated with latest ServiceNow and AI trends, releases, and best practices.