Job Title

Overview: The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition, also assists the manager with all general office duties, coordinate training procedures, project distribution, and scheduled reports. Responsibilities: - Manage day to day operations of the Invoice Processing Operations team to ensure the groups deliverables are met - Research and resolve client/staff questions and issues. - Maintain seamless communication with the US counterparts and liaise with them on operational front regularly. - Handle the leave management for the team effectively and ensure a proactive communication is sent to the US staff. - Drive process efficiencies within the group every quarter. - Train and mentor new and existing staff members of the team. - Step up to complete the tasks if the situation demands - Timely escalation to management of problem/issues that may affect deliverables - Always assist Manager in the evaluation of group/individual performance - Participate in the screening and interview selection process. - Participate in coaching and counseling staff - Needs to be flexible for handling additional tasks as per the business requirements. Qualifications: - Minimum 5 plus years of overall work experience is preferred. - Minimum 2 years of experience in leading the teams in the BPM/ITeS Operations groups. - Bachelor’s degree or equivalent is required. - Must have good experience with Microsoft Office products (Primarily MS Excel & PowerPoint). - Excellent language and communication skills (written and verbal). - Experience with data analysis, problem solving and root cause analysis. - Self-motivated and goal oriented. - Proven ability to effectively communicate with internal and external management and work collaboratively. - Ability to learn and utilize new procedures and processes quickly. - High level of organizational skills and ability to effectively prioritize group/individual tasks.