Job Title

Role Overview We are seeking a remote Customer Service & Sales Representative who can provide exceptional customer support while identifying and converting sales opportunities. This hybrid role combines responsive service with proactive business development, ideal for professionals who excel at both helping customers and driving revenue growth. The position requires approximately 60% customer support activities and 40% sales-focused responsibilities, offering a balanced approach to customer relationship management and business development. Key Responsibilities Customer Support Responsibilities Respond to customer inquiries via email, live chat, and phone in a timely and professional manner Manage and update customer support tickets using CRM or helpdesk tools Provide detailed product information, prepare quotations, and update customers on order status and invoices Handle technical questions and basic troubleshooting with patience and expertise Coordinate with sales, logistics, and operations teams to resolve customer issues Maintain accurate records of all customer interactions, issues, and resolutions Follow up proactively with customers to ensure satisfaction and issue resolution Identify recurring questions or issues and suggest improvements to processes, FAQs, or documentation Sales Responsibilities Identify sales opportunities during routine customer interactions Qualify leads based on customer needs, budget, timeline, and fit with our products Convert support inquiries into sales opportunities when appropriate Prepare and send customized quotations and product proposals to prospects Proactively reach out to warm leads and existing customers for upselling and cross-selling Educate customers about product benefits, technical specifications, and applications Handle pricing negotiations within approved guidelines and company policies Close small to medium-sized deals independently Track sales opportunities, conversions, and pipeline status in CRM system Follow up with prospects at appropriate intervals to move deals forward Report regularly on sales activities, pipeline status, conversion metrics, and revenue generated Collaborate with sales team on larger opportunities requiring technical or pricing support Process Improvement Analyze customer feedback and identify trends in customer needs and pain points Contribute to development of sales scripts, email templates, and support documentation Share insights on market trends, competitive intelligence, and customer feedback with management Suggest improvements to products, services, or processes based on customer interactions Required Qualifications Experience 1-3 years of proven experience in customer service with sales responsibilities Prior experience in B2B sales, inside sales, sales support, or customer success roles Demonstrated track record of meeting or exceeding sales targets or quotas Experience handling quotations, proposals, negotiations, and closing deals Prior customer support, customer service, e-commerce, or B2B support experience Technical Skills Excellent English communication skills (written and spoken) Strong persuasion, negotiation, and relationship-building abilities Proficiency with Google Workspace (Gmail, Sheets, Docs) or Microsoft Office Experience with CRM systems such as Zoho, HubSpot, Salesforce, Freshworks, or similar Comfortable using email, spreadsheets, presentation tools, and online collaboration platforms Experience with ticketing systems or helpdesk software Reliable high-speed internet connection (minimum 10 Mbps) and quiet, professional work environment Personal Attributes Customer-first mindset balanced with sales orientation and revenue focus Self-motivated and target-driven with ability to work independently Strong problem-solving skills and ability to handle multiple tasks simultaneously Excellent attention to detail and organizational skills Patience, empathy, and professional demeanor in all customer interactions Ability to work flexible hours to support customers in different time zones Comfortable working remotely with minimal supervision Preferred Qualifications Experience in manufacturing, industrial products, technical products, or B2B sales Familiarity with international business practices and cross-cultural communication Previous experience in startup or small company environments Basic understanding of engineering concepts, technical specifications, or industrial applications Experience with email marketing, customer outreach campaigns, or lead generation Knowledge of e-commerce platforms or online sales processes What We Offer Compensation & Incentives Base salary: INR 18,000 - 40,000 per month depending on experience and qualifications Performance-based quarterly bonuses tied to customer satisfaction and support metrics Sales commissions on successful conversions, upsells, and cross-sells Annual salary reviews and increments based on performance Top performers can earn 30-50% above base salary through incentives and commissions Work Environment Fully remote position with work-from-anywhere flexibility in India Flexible working hours that can be adapted to your availability and customer needs Results-focused culture that measures outcomes rather than hours worked Access to necessary tools, software, and resources to perform effectively Professional Development Clear career progression path from CSR to Senior CSR, Sales Lead, or Team Lead positions Skills development in B2B sales, customer success, and international business operations Exposure to high-tech industrial products and global B2B markets Direct access to founders and core team with opportunity to shape processes Regular training on products, sales techniques, customer engagement, and best practices Mentorship from experienced team members and leadership Company Culture Direct communication with founders and decision-makers Supportive, collaborative remote team environment Transparent performance feedback and open communication Opportunity to make meaningful impact on growing company Work with international customers across multiple time zones and cultures