Job Title

AWS Connect Lead Exp: 10 to 14years Location: Pan India Core Technical Skills 1. Amazon Connect Development 5+ years (Amazon Connect, Lex, Polly, etc.) - Experience designing and deploying voice workflows using Amazon Connect. - Integration with Lex for conversational AI and Polly for text-to-speech. - Custom contact flows, Lambda integrations, and real-time analytics. 1. AWS Expertise (5+ years) - Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc. - Experience with serverless architecture and microservices. - Strong grasp of security best practices and cost optimization. 1. Telephony & Contact Centre Applications - Knowledge of SIP, VoIP, IVR systems, and CTI integrations. - Experience with call routing, queue management, and real-time dashboards. - Familiarity with legacy systems and migration strategies to cloud-based platforms. Required Qualifications - Minimum 5 years of hands-on experience with Amazon Connect and related voice services. - Minimum 5 years of experience working with AWS in a professional setting. - Demonstrated experience with telephony systems and contact centre technologies. - Proven ability to lead technical initiatives and mentor team members.