Job Title

Job Category KMBL Degree Level Bachelor s Degree We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment The role involves sourcing new customers managing existing relationships and ensuring smooth processing of gold loan applications The ideal candidate should have strong interpersonal skills a sales mindset and a good understanding of gold loan products and branch operations Responsibilities Source new customers for gold loan products through branch walk-ins field visits and local networking Explain product features eligibility criteria and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of customer service and satisfaction Cross-sell other banking products such as CASA insurance and investment products Ensure compliance with internal policies audit norms and regulatory guidelines Maintain accurate records of customer interactions and loan documentation Collaborate with branch teams to ensure seamless operations and customer experience