Job Title

Job Description IT Expert experienced in MES with special emphasis on Siemens OpsCenter Responsibilities - Take care of service requests and issue resolution for various running OP center systems - Interact with customers and stakeholders on issue resolution - Shiftwork required: early shift and late shift will be required, no night shift. - On call service required from time to time over weekend and/or night - Execute life cycle management activities such as patching according to vulnerability management plan - Support project activities according to capabilities, such as installations, configurations, peripheral device integration etc. . Depending on experience, full integration in technical project team is possible - Initiate and follow up processes such as change management, update relevant documentation and systems Profile - IT, engineering or natural science background - 3-10 years experience in operational services, in best case for MES OP Center - Familiar as a user with ServiceNow, ITIL processes, change management processes, vulnerability management processes - Good technical understanding of the platform, administrative functions and configuration parameters - Good technical understanding of integration of the platform to other higher or lower level components such as SAP, Kepware, OPC UA, weighing systems… - Good technical understanding of operating systems and network components - Good understanding of ISA95 OT architecture - Very good communication skills, experienced in handling conflicts with difficult customers, cross cultural competence and clear English language - Quality oriented mind-set with proven practice of documentation and testing