Job Title

Hello Connections..Greetings from Tekgence,We have immediate openings for one of our reputed Clients.Job Descripition:Role : Servicenow ArchitectExperience :8+YrsMode of Work : Hybrid/RemoteJob Type :FTE/C2HShift :2nd Shift- Job Description: The ITSM/CSM Architect designs the strategic vision for our end-to-end customer support ecosystem. You will architect a unified platform that connects customer engagement with operational resolution, driving proactive service and operational efficiency. - Roles & Responsibilities: - Design the complete solution architecture for CSM, ITSM and its integration into the broader enterprise technology stack. - Define how customer data (accounts, assets, services) and employee data (Users, Groups, Access) is modeled and integrated between ServiceNow and the system of record (e.g., Salesforce, Okta, Microsoft AD). - Architect the flow of work from customer interaction to back-end resolution (e.g., Case -> Incident -> Problem -> Change). - Create a technology roadmap that incorporates advanced features like Predictive Intelligence, Virtual Agents, and Proactive Customer Service Operations. - Ensure the architecture is secure, scalable, and provides a 360-degree view of the customer. - Govern the technical design of the CSM & ITSM platform, setting standards for development and integration. - Experience: A minimum of 8 years of hands-on experience with the ServiceNow platform. - Certifications: - ServiceNow Certified System Administrator (CSA) - Required. - Certified Implementation Specialist (CIS) in at least one of the core module areas (e.g., ITSM, ITOM, CMDB, ITAM, CSM, SecOps) - Required. - Certified Application Developer (CAD) - Highly Preferred. - Technical Skills: Deep expertise in JavaScript, Glide APIs, REST/SOAP integrations, Flow Designer, and other ServiceNow Core Components. - Methodology: Proven experience working in Agile/Scrum development environments. - Soft Skills: Excellent communication, problem-solving, leadership, and stakeholder management skills.Interested candidates can share cvs to the mail id:haneesha.b@