Job Title

General Manager – Service Management (SMT & Electronics Manufacturing Solutions) Location:Noida / Bangalore (PAN India Responsibility) Department:Service & Customer ExperienceRole Purpose The General Manager – Service Management is a strategic leadership role responsible for building, scaling and transforming NMTronics’ service organization into a world-class, revenue-generating, customer-centric service engine. This role will own PAN-India service operations, customer lifecycle management, service profitability, service team capability building, and OEM coordination (Fuji & other principals), ensuring NMTronics becomes the most trusted service partner in the SMT & Electronics Manufacturing ecosystem.Key Responsibilities 1. Strategic & Business Leadership Build and execute the National Service Strategy aligned to NMTronics’ growth, aftermarket revenue and customer retention goals. Convert Service into a strong profit centre – driving AMC, spares, upgrades, refurbishments and modernization programs. Define Service KPIs, SLAs, service revenue targets, cost optimization and productivity benchmarks. Drive customer experience excellence and NPS improvement across all service touchpoints.2. PAN-India Service Operations Own end-to-end service delivery across installation, commissioning, breakdown support, preventive maintenance, audits and modernization. Ensure uptime excellence and minimal MTTR for all installed SMT lines. Establish standardized SOPs, escalation matrices, documentation, and reporting systems.3. OEM & Principal Management Act as single point leadership interface with Fuji Japan and other OEM principals. Drive certifications, technology upgrades, joint service programs, and global best-practice adoption. Lead technical escalations and strategic resolution of critical customer issues.4. Team Building & Capability Development Build a high-performance PAN-India Service organization (Service Heads, Managers, Engineers). Define career paths, certification programs, skill matrices and training academies. Lead mentoring, succession planning and leadership development for service teams.5. Customer Relationship & Key Account Ownership Own strategic customer relationships for large EMS & electronics manufacturing customers. Participate in QBRs, escalation reviews, service improvement programs and renewal negotiations. Position NMTronics as a long-term technology & service partner.6. Process Digitization & Governance Lead implementation of Service ERP/CRM integration, ticketing systems, spares planning, dashboards and analytics. Drive audit readiness, EHS compliance, IPC compliance and ISO/service quality frameworks.Technical Scope Strong working knowledge of SMT manufacturing environments. High-level expertise in Fuji SMT platforms (NXTR, NXT series), feeders, placement heads, vision systems, line balancing and process optimization. Exposure to other SMT brands (ASM, Panasonic, Yamaha, etc.) is advantageous.Qualification & Experience BE / B.Tech / Diploma – Electronics / Electrical / Mechatronics. 15+ years in SMT Service / Manufacturing / OEM environment. Minimum8–10 years in senior leadership rolesmanaging multi-location service operations. Proven experience in P&L management, team scaling, OEM coordination and customer lifecycle ownership.Leadership Competencies Strategic thinker with strong execution orientation Commercial mindset & service business building capability Customer-first mindset Ability to build large teams and systems from scratch (important for NMTronics’ transformation phase) Strong communication, negotiation & stakeholder management skillSalary range: INR 50 - 60 LPA. Salary is negotiable based on the candidate's skills and experience. The company offers competitive incentive packages, medical care for self and family, and other benefits.