Job Title

Role:AM - Student Success Experience:Minimum 3 Years in Customer Support Team Lead Role (BPO Experience Preffered) Location:Noida, Sector 62 Compensation:Upto 6lpaCustomer Support Team Lead (Student Success & Payments) Join PhysicsWallah's dynamic Customer Support team as aTeam Lead ! Inspire high-performing agents to deliver exceptional student service while expertly managing part-payment collections. Perfect for leaders who thrive in fast-paced environments and drive results. Key Responsibilities Team Leadership Inspire, coach, and develop a team of support agents for outstanding student experiences Build a collaborative, high-energy culture focused on empathy, efficiency, and excellence Customer Excellence Oversee personalized student interactions and ensure swift query resolution Analyze interactions to improve service quality and satisfaction scores Payment Optimization Lead part-payment collections, minimizing delays and disputes Innovate strategies for seamless transactions and proactive issue resolution Performance & Growth Track KPIs, host huddles for feedback, and deliver targeted training Drive continuous improvement and agent career development Insights & Strategy Create data-driven reports on performance, satisfaction, and payments Partner with leadership to refine policies for better service and scalability Qualifications Bachelor's degree in Business Administration, Communications, or related field 3+ years in customer support (1+ years in leadership) Proven expertise in payment processing and financial transactions Exceptional communication, empathy, and relationship-building skills Thrives in dynamic environments, managing multiple priorities Proficient in CRM tools (Zendesk, Salesforce) and Microsoft Office Suite