About Emeritus: Emeritus is a global leader in online education, partnering with top universities and corporations to deliver world-class learning experiences. We believe in the power of education to transform lives, and we strive to bring accessible, high-quality learning opportunities to professionals worldwide. As a leader in the EdTech industry, Emeritus is committed to providing transformative learning experiences to professionals across the globe.Role Overview: As a Program Coordinator within the Learning/Service Delivery team, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience. The ideal candidate will have excellent written and verbal English communication skills, thrive in a fast-paced, dynamic environment, and be adaptable to evolving processes. Knowledge of the EdTech industry and/or prior experience in education technology will be a valuable advantage.Key Responsibilities:· Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience. Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.· Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement. Serve as a liaison between learners and internal teams, effectively communicating program updates and addressing learner concerns.· Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.· Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process. Maintain up-to-date knowledge of Emeritus’ online programs and university partnerships to assist learners efficiently. Stay adaptable to process changes and work in a dynamic environment that requires flexibility and responsiveness.Qualifications:· Bachelor’s degree in a relevant field or equivalent qualification.· Excellent Communication: Strong written and verbal English communication skills are essential.· Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.· Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.· Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.· Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude. Willingness to work in rotational shifts (24x7).· Detail-Oriented: High attention to detail in written communication and problem-solving.· Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.· Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems (LMS).· Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.· Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.· Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.Why Join Us: At Emeritus, you’ll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.
Job Title
Program Coordinator (Spanish/Portuguese)