Job Title

Company DescriptionRokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed to enable brands to thrive in India’s dynamic market landscape.Role DescriptionThis is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will serve as a key point of contact for Rokad’s customers, helping them use the platform effectively, resolve issues, and receive timely assistance. The role involves responding to inquiries, troubleshooting problems, and coordinating with internal teams to ensure a smooth and reliable customer experience.You will work closely with product, engineering, and operations teams to communicate customer feedback, identify recurring issues, and help improve the platform based on real user needs.QualificationsExperience in customer support, customer success, or a related roleStrong written and verbal communication skillsAbility to understand technical or product-related issues and explain solutions clearlyExperience with ticketing systems, chat support, or helpdesk toolsAbility to work independently in a remote environmentStrong problem-solving and organizational skillsBachelor’s degree in any field (technical background is a plus)Customer-first mindset with attention to detailBeing able to use AI tools, is a mustBeing able to use toolsPrimary ToolsHelpdesk or ticketing systemsLive chat and email support toolsCRM or customer management platformsKnowledge base or documentation toolsAI toolsSupporting / Nice to haveFamiliarity with SaaS platforms or eCommerce toolsExperience supporting B2B customersBasic understanding of APIs, workflows, or integrationsExperience working with remote teamsWhy join Rokad?Work directly with customers using a real production platformPlay a critical role in shaping the customer experienceHigh-ownership role with visibility across product and operationsOpportunity to grow into customer success, operations, or product rolesSupportive, collaborative remote-first work cultureFocus on solving real problems for real businessesBenifits & AllowanceOvertime AllowanceHealth Insurance Coverage up to ₹5,00,000Leave EncashmentMobile Phone ReimbursementInternet ReimbursementBusiness Expense ReimbursementTravel, stay, and meal reimbursements when requiredWe value clarity, ownership, and responsiveness. If you enjoy helping customers succeed, solving problems, and working in a fast-growing environment, we’d love to hear from you.